"Error with Login" message each time I attempt to log in

  • 1
  • Problem
  • Updated 12 months ago
  • In Progress
For the past two days, everytime I attempt to log in, I receive an "error with log in, try again later" message. I have invoices that need to be sent out by the end of the week, and am hoping to get an answer about what is wrong with the system? 
Photo of Jacqui Panozzo

Jacqui Panozzo

  • 132 Points 100 badge 2x thumb

Posted 12 months ago

  • 1
Photo of Rav

Rav, Community Manager

  • 49,152 Points 20k badge 2x thumb
Hi Jacqui,

Sorry to hear you're having trouble. Do you encounter this issue when logging into the Portal itself or when trying to launch your book using the 'Open App' button?

When was the last time you were able to access Reckon One successfully?

Which browser are you using? Does the same thing happen when using an alternate browser?
Photo of Jacqui Panozzo

Jacqui Panozzo

  • 132 Points 100 badge 2x thumb
Hi Rav
I just logged in again to get a screen shot of the message for you, and it's working again! 
But for your info, it was on the login Portal, and the same issue occurred with both Chrome and Explorer. I think that the last time I logged in was a week ago.
Thanks for your quick reply!
Jacqui
Photo of Jacqui Panozzo

Jacqui Panozzo

  • 132 Points 100 badge 2x thumb
Hi Rav, it's back to stopping login again. I've attached a screenshot
Photo of Rav

Rav, Community Manager

  • 49,152 Points 20k badge 2x thumb
Hi Jacqui,

Sorry to see this has cropped again! Just checking, this is still occurring on all browsers when you try today?

I'll escalate this up to our Portal team to take a look into what's going on with that. 
Photo of Jacqui Panozzo

Jacqui Panozzo

  • 132 Points 100 badge 2x thumb
Yes, it happens in Chrome and explorer

Thanks,
Jacqui
Photo of Rav

Rav, Community Manager

  • 49,152 Points 20k badge 2x thumb
Thanks for that Jacqui,

I've just shot your case through to the Portal guys & girls, I'll keep you posted on this as soon as I hear back. 

Really sorry for the hassle!
Photo of Rav

Rav, Community Manager

  • 49,152 Points 20k badge 2x thumb
Hi Jacqui,

Ok so I've just heard back from the Portal team about your case, and at this point in time, that error message displays if your login details are entered incorrectly ie. your password is typed in incorrectly etc. 

Definitely appreciate that isn't the best user experience and the team will be changing that but in the meantime, can I just get you to try again and ensure that your login details are correct?

Let me know how you get on

Cheers
Rav
Photo of Jacqui Panozzo

Jacqui Panozzo

  • 132 Points 100 badge 2x thumb
Hi Rav,
The login details are correct as I have them saved on my computer and I have been able to log in in the past.
Thanks for your help
Cheers
Jacqui