“Invalid Company Information error” in GovConnect STP when submitting pay events from Payroll Premier

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Why do I get a 'Invalid Company Information' error when lodging pay events in Reckon GovConnect STP from Payroll ?

The Legal Name in your Payroll Premier file must match the company name in GovConnect STP with its CASE SENSITIVITY – the case sensitivity may be different to the appearance of your company name on the ABN lookup lookup tool https://abr.business.gov.au/

See our KB article for more info -
“Invalid Company Information error” in GovConnect STP when submitting pays from Payroll Premier
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Rav, Community Manager

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Posted 2 weeks ago

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Marg

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Thank you I had finally solved the error.
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Kylie

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Thanks Rav will wait for the update...Michael read previous comments...its a program error they are looking into it
(Edited)
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Barbara Wiperi

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I have our registered trading name in the Company name and the partnership in the Legal name, either way the partnership name as per the ABR site has more letters the Reckon Company name will allow. Is there away around this please
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Barbara Wiperi

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I have our registered trading name in the Company name and the partnership in the Legal name, either way the partnership name as per the ABR site has more letters the Reckon Company name will allow. Is there away around this please
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Rav, Community Manager

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Barbara,
I've replied to you immediately above, please check out the KB article from the link in my reply post.
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Caroline

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I completed this by making these changes last week and the STP file was lodged quite smoothly. My concern is now all our payslips etc have only our Trust name on them as this is the name registered with the ABN and no where does it state our trading name at all, this trust name as like many others have absolutely nothing to do with the business and is something that the employees would not be aware of. Is there an area that I can place our trading name on our payslips etc so that the employees know who is paying them without it effecting the STP uploads?
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Mark

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I am in the same situation.  I just use the trading name in the Company Name tab on Payroll Premier but use the Trust ABN in the numbers tab.  That way the company name remains the same on the payslips.  I then edited the Company name in the Reckon Portal under "Company & Advisor Info" and changed it to our trading name.  So the portal now matches the Payroll Premier information.  So far so good but will advise if any problems arise.
(Edited)
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Rav, Community Manager

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Hi guys,
While I'm not expert in this area what I'd suggest taking a look into is adding the trading name in the payslip through Reports > Payslip tab > Find the payslip you use and open it > Edit Report > Right click your Trust Name if it appears there and you will be asked what data you want in that field instead > Select Trading Name > Save > Save & Close.

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Mark

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HI Rav, thanks, that is quite a neat solution.

Unfortunately, we prefer to email our payslips and we have no ability to edit the predefined email payslip form that is the default in Payroll Premier.  We have been asking for this for a long time but are stuck with the default format that comes with the program. 
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Michael Jones

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HI Rav,

Has a fix been installed to fix this bug yet. You said maybe a fix would be installed this week?

Thanks.

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Rav, Community Manager

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Hey Michael,
Definitely still in the works, the team are working through a few things that have cropped up during testing. I'll have info up on the Reckon Community as soon as its ready.
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Kylie

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Hi Rav
I can't seem to be able to email 1 indiviual payslip...can only send the full group. Is this going to be in the update fix as well?
Thanks
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Stuart Mason

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I have followed the kb articles on this topic and still get this error when I try to upload my file; I have checked multiple times to check that the required information matches, and it does, yet it still comes up with the error.  Is there something else that could be the problem??
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Rav, Community Manager

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Hi all,
The mismatch issue relating to the branch number in Payroll Premier & GovConnect STP has been resolved with an update to GovConnect STP earlier this afternoon.

You will no longer need to manually change the branch number in Payroll Premier for an STP submission.