“Invalid Company Information error” in GovConnect STP when submitting pay events from Payroll Premier

Marg

140 Points

Thank you I had finally solved the error.

1 person likes this

2018-07-04T04:22:10+00:00

Rav, Community Manager

91,522 Points

Glad to hear that you've got solved Marg

2018-07-04T04:54:57+00:00

Jenny

154 Points

I have Reckon Accounts Premier and the same thing is happening to me. However, our Legal name is very long and won't fit in the Company details in Reckon. What should I do??

(Edited)

2018-07-04T05:22:36+00:00

Rav, Community Manager

91,522 Points

Hi Jenny,
In your case what you'll need to do is, firstly make sure the legal name in Reckon Accounts Premier matches the format in GovConnect STP ie. case sensitivity.

Once you have done that, then copy the name from Reckon Accounts Premier (as many characters as are fitting in that field) and copy it. Go into the Company & Advisers section in GovConnect STP and click the Edit symbol (the pencil icon) and paste the company name into there. The end result is, the company name MUST match across both.

There's more info on accepted formats etc for Reckon Accounts Business range here - “Invalid Company Information error” in Govconnect STP when submitting pay events from Reckon Accounts Business & Hosted

(Edited)

2018-07-05T09:49:43+00:00

830 Points

Ill just say that our company doesn't have a branch number. I go in set it to 000 as advised in the webinar. I export the file. Then when i go back into company preferences its changed back to what it was before again which was 001 and next time i export i didnt realize it defaulted back and it says the company data doesn't match again so i have go in and change it to 000 each time i want to export the STP file.

2018-07-06T03:36:59+00:00

496 Points

I'm having the same problem! After changing the branch number to 000 and successfully uploading the STP file on Reckon GovConnect, Payroll Premier defaults back to Branch No. 001 on next opening.

Is there any way to change the Branch No. on Reckon GovConnect to 001 so it matches Payroll Premier's default branch number?

2018-07-06T04:05:28+00:00

830 Points

Yeah that would be good but i doubt it....will have to wait till they fix the problem i imagine

2018-07-06T04:20:14+00:00

496 Points

I've sort of resolved the issue. I went into Reckon GovConnect and created a new company profile (tile) but used a branch number of 001. Everything works fine but problem is now I have two of the same company tiles on Reckon GovConnect.

2018-07-06T04:57:34+00:00

Rav, Community Manager

91,522 Points

Hi Mark & Kylie,
I just spoke to our STP dev about this and we're looking at correcting this with an update next week. Sorry guys, I know its a bit of a hassle right now.

2018-07-06T05:06:36+00:00

496 Points

Great work Rav, thanks. When the problem is resolved, do you have any idea how I can remove the extra company tile I won't need from Reckon GovConnect?

2018-07-06T05:33:26+00:00

Rav, Community Manager

91,522 Points

Good question.. let me find out!

2018-07-06T06:01:00+00:00

Michael Jones

150 Points

I think there is an issue with the following steps:
- Log into Payroll Premier- Go to preferences and change Branch from "001" to "000"- Run through the "Process Your Payroll" steps- When prompted that you need run in "Date Paid" mode select "YES"- Export the STP file
- When you try to lodge the STP file to the portal get an error saying "Company Info incorrect" etc
- Go back into Payroll Premier and find the Branch has been changed back to "001"
Can we please have you guys test if during the "Process Your Payroll" steps the software is changing the branch back from "000" to "001". Think the software is changing the branch back to "001" when the user is prompted to run in "Date Paid" mode during the "Process Your Payroll" steps.
Thank you.

2018-07-06T07:01:58+00:00

830 Points

Thanks Rav will wait for the update...Michael read previous comments...its a program error they are looking into it

(Edited)

2018-07-09T03:12:46+00:00

Barbara Wiperi

110 Points

I have our registered trading name in the Company name and the partnership in the Legal name, either way the partnership name as per the ABR site has more letters the Reckon Company name will allow. Is there away around this please

2018-07-09T03:17:58+00:00

Rav, Community Manager

91,522 Points

Hi Barbara,

Check out the KB article in this post -

My business legal name exceeds the number of characters for Single Touch Payroll, what do I do?

2018-07-09T03:26:38+00:00

Barbara Wiperi

110 Points

2018-07-09T03:36:35+00:00

Rav, Community Manager

91,522 Points

Barbara,
I've replied to you immediately above, please check out the KB article from the link in my reply post.

Caroline

462 Points

I completed this by making these changes last week and the STP file was lodged quite smoothly. My concern is now all our payslips etc have only our Trust name on them as this is the name registered with the ABN and no where does it state our trading name at all, this trust name as like many others have absolutely nothing to do with the business and is something that the employees would not be aware of. Is there an area that I can place our trading name on our payslips etc so that the employees know who is paying them without it effecting the STP uploads?

2 people like this

2018-07-09T05:54:30+00:00

496 Points

I am in the same situation. I just use the trading name in the Company Name tab on Payroll Premier but use the Trust ABN in the numbers tab. That way the company name remains the same on the payslips. I then edited the Company name in the Reckon Portal under "Company & Advisor Info" and changed it to our trading name. So the portal now matches the Payroll Premier information. So far so good but will advise if any problems arise.

(Edited)

2018-07-09T06:16:05+00:00

Rav, Community Manager

91,522 Points

Hi guys,
While I'm not expert in this area what I'd suggest taking a look into is adding the trading name in the payslip through Reports > Payslip tab > Find the payslip you use and open it > Edit Report > Right click your Trust Name if it appears there and you will be asked what data you want in that field instead > Select Trading Name > Save > Save & Close.

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Image: https://d2r1vs3d9006ap.cloudfront.net/s3_images/1739667/RackMultipart20180709-3100-14zeejp-Pasted_image_at_2018_07_09_04_06_PM_inline.png?1531116915

2018-07-09T07:25:09+00:00

496 Points

HI Rav, thanks, that is quite a neat solution.

Unfortunately, we prefer to email our payslips and we have no ability to edit the predefined email payslip form that is the default in Payroll Premier. We have been asking for this for a long time but are stuck with the default format that comes with the program.

Rav, Community Manager

91,522 Points

Michael Jones

150 Points

HI Rav,

Has a fix been installed to fix this bug yet. You said maybe a fix would be installed this week?

Thanks.

2018-07-11T23:28:57+00:00

Rav, Community Manager

78,300 Points

Hey Michael,
Definitely still in the works, the team are working through a few things that have cropped up during testing. I'll have info up on the Reckon Community as soon as its ready.

830 Points

Hi Rav
I can't seem to be able to email 1 indiviual payslip...can only send the full group. Is this going to be in the update fix as well?
Thanks

1 person likes this

Stuart Mason

90 Points

I have followed the kb articles on this topic and still get this error when I try to upload my file; I have checked multiple times to check that the required information matches, and it does, yet it still comes up with the error. Is there something else that could be the problem??

Rav, Community Manager

91,522 Points

Hi all,
The mismatch issue relating to the branch number in Payroll Premier & GovConnect STP has been resolved with an update to GovConnect STP earlier this afternoon.

You will no longer need to manually change the branch number in Payroll Premier for an STP submission.

2018-07-19T07:06:45+00:00

496 Points

Just tried uploading the STP file (with Payrol Premier default branch number 001) into the GovConnect tile that has no branch number and got rejected. Then uploaded to the other tile I've created with branch number 001 and got success. So the problem hasn't been quite resolved it seems.