“Invalid Company Information error” in Govconnect STP when submitting pay events from Reckon Accounts Business & Hosted

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  • Updated 2 months ago
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Why do I get a 'Invalid Company Information' error when lodging pay events in Reckon GovConnect STP from Reckon Accounts Business (desktop) and/or Reckon Accounts Hosted?

The Legal Name in your Reckon Accounts company file must match the company name in GovConnect STP with its CASE SENSITIVITY – the case sensitivity may be different to the appearance of your company name on the ABN lookup lookup tool https://abr.business.gov.au/

SEE OUR KB ARTICLE FOR FULL INFO -

“Invalid Company Information error” in Govconnect STP when submitting pay events from Reckon Accounts Business & Hosted
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Rav, Community Manager

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Posted 5 months ago

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KG

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THANK YOU for this!  I had been on hold on hold to support for an hour when I read this and was able to fix my problem and get my file lodged. :)
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Rav, Community Manager

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Glad that it helped KG
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Rachel

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I had this problem last week, took spaces out of phone number and all fixed.  :-)
But today, same message coming up, and I havnt changed anything, all matches still!  :-(  On hold to Reckon now...
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Boyd Houweling

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Didn't work!!! Checked ABN Lookup, changed name to all Caps.. Any other ideas? On hold for 40min now..
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Robyn Kelly, Accredited Partner

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Boyd, also check branch number.

Also double check there are no blank fields after the name

Regards, Robyn Kelly
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Kristina Frawley

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okay there is some confusion about the legal name - I had a similar issue. 
what you need to do is go to the Govconnect portal and click on the Company and Advisor info.  At the top will be your company name.  Use this name in the same case (upper/lower) to be exactly the "legal name" under your company details section in Reckon Hosted.  
So you are not making sure it matches to the ATO or ABR or any other legal name...you're simply making sure it matches the name in the Reckon GovConnect portal.  It solved my issue.  Good Luck!
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Rachel

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Thanks for comments, company name was identical.  I just got through to Reckon, I had to go to Payroll, Preferences, Files, Changed the branch number from 001 to 000  All worked then!  We'll see what happens in week 3 of payroll next week!!
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Alison Tait

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Hi, I am having the same problem. I can't upload a file as I keep getting the message: Please check ABN/WPN, Company Name, Branch Number match those set in reckon GovConnect

I've checked the details in Reckon Hosted and they are correct. Any ideas.
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Rav, Community Manager

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Hi Alison,
Pay close attention to the case sensitivity of the legal name in Reckon Accounts Hosted and GovConnect STP.

The information in your file must match exactly how its displayed in GovConnect STP. Also ensure if you have a branch number listed in your file that you've added this in GovConnect STP.
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Trevor Hartshorne

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Where do you add the branch number in GovConnect STP?
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Jenny

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Hi Rav, I have copied and pasted the legal name into GovConnect as advised and I am still having the same error.  Any more ideas???
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Jenny

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Also, please advise how I can check if I have put a branch number in my GovConnect setup???
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Trevor Hartshorne

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I found that if you removed the branch number (leave it blank) that it worked with GovConnect STP. However when you are doing your BAS, you may need to put the branch number back in.
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Jenny

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Thank you Trevor, I've done that and it still doesn't work.
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Rav, Community Manager

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Hi Jenny,
Is this sorted out for you as yet?
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Jenny

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Hi Rav,  no it isn't sorted yet. I was on the phone for 2.5hrs yesterday with Reckon & I just don't have time to be waiting so long for customer service.  Is someone able to dial in remotely and see what the problem is.
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alison duffy

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Hi, I am having the same issue have checked the name on reckon hosted on the govconnect portal and on the access manager on the ATO site, all in capitals.

I have noticed on the govconnect that the software id number is different to  my reckon hosted company info and the ato site but I don't know how to change anything other than my business name on the Govconnect tile?
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Rav, Community Manager

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Jenny -
From what I understand from one of your other posts, your business name exceeds the allowable number of characters correct?

In your case what you'll need to do is, firstly make sure the legal name in Reckon Accounts Premier matches the format in GovConnect STP EXACTLY ie. case sensitivity.

Once you have done that, then copy the name from Reckon Accounts Premier as it appears ie. as many characters that fit into that field and copy it.
Go into the Company & Advisers section in GovConnect STP and click the Edit symbol (the pencil icon) and paste the company name into there. The end result is, the company name MUST match across both.

There's more info on this in this article -
My company’s legal name is long and doesn’t fit in the Legal name field. What can I do?



Alison Duffy -
Please check that the names across each match perfectly. The name in your Company Information in Reckon Accounts Hosted should match exactly as its displayed from GovConnect STP.
Also confirm the branch number.

In regard to the Software ID that you saw in Hosted, that one is for submitting BAS submissions to the ATO and is completely seperate to STP services.
More info on that here - Single Touch Payroll - AUSkey and Software ID FAQ's
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Jenny

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Hi Rav,  Our name in the GovConnect Portal is the really long version, however I have clicked on the Company & Advisors section and edited it, copy and pasted the Legal name from our Reckon Company Details and it is now the shortened version, but the Company Name to the left of the "Add Products" and "Company & Advisers" has remained unchanged. It has stayed the long version.  Only the short version is in the Company & Adviser tab.  Do you think this could be the problem?
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Karli Sutherland

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Hi I am so confused and I'm at week 3 of my payroll for this financial year and honestly I have lodged the problem with Reckon NO response and I have no idea what to do from  here !!! I have deleted the branch code I have changed the name to all capitals for our legal name to match I have a different software ID on the bloody portal to my reckon hosted file. I have wasted so much time on this we are so crazy busy I need Reckon to step up and solve this problem !!!!
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Rachel

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In the 1st payroll run of the 18/19 I had to delete all the spaces from the phone number in Payroll, then it worked!
The 2nd week I had to change the Branch Code in Payroll to "000"  and it worked.
Week 3 this Wed 18th, can't wait to see what happens this week!
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Rav, Community Manager

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Karli,
If you're getting an 'Invalid Company Information error', then the only reason is because the company information isn't matching and in some cases it could be in a very small way eg. Limited/Ltd etc.

You have to make sure that the details in your Company Information fields in Reckon Accounts match exactly to what is showing in GovConnect STP (which is pulled from the ABN lookup in the Australian Business Register).

“Invalid Company Information error” in Govconnect STP when submitting pay events from Reckon Accounts Business & Hosted

For STP purposes, the only Software ID that you need to concern yourself with is the one within GovConnect STP and ensure that one is registered with the ATO.

Where is my Software ID for GovConnect Single Touch Payroll (STP)?

Single Touch Payroll - AUSkey and Software ID FAQ's
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Jo

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HI how can i edit the company information?
The contact name is correct for some of our companies and only my first name for our other companies
Thank you 
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Rebecca

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Hi Jo,
I am having the same issue! All other details are correct except the email address that is on the Company Information but I don't know how to edit it. Have you had any luck?
Thanks Bec
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Jo

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HI Bec 
No I havent had any luck yet - I am hoping that the webinar this afternoon might address this issue
Jo 
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alison duffy

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I have printed the abn lookup from site and typed my name exactly the same into reckon still coming up invalid, I do have an( ' )in our name will this matter? Also with hosted where should I save the file to it automatically goes to Qfile at the moment?
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Steve Stokes

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This has been working for months now. Today it now says there is an error and to check the details. Nothing has been changed so I don't know what is going on.
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Rav, Community Manager

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Steve,
Do the previously submitted pay events show 'Success' in the ATO Status inside each individual event?

Is it only the most recent event showing this error message?
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Steve Stokes

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Previous submissions have all been successful 
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Steve Stokes

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With today's submission I get "Invalid Company Information provided. Please check you ABN/WPN. Company Name and Branch Number match those set in Reckon GovConnect Single Touch Payroll for your company".

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