"It appears that your user name or passwords have been tampered with, you may have trouble logging in".

On Friday this message popped up "It appears that your user name or passwords have been tampered with, you may have trouble logging in". it made us uneasy so we changed all our passwords. have had no issues logging in..
does anyone know why this would have happened?

Retro Rack Global

194 Points
concerned

Posted 4 weeks ago

4 weeks ago

Jeff Worme

152 Points

Don't know what the warning is haven't seen that before but what does annoy me is that when you reset your password they send your new password in an email in clear unprotected, not encrypted text. So insecure that it is not funny. Have asked them to change this but to no avail. So your new password is very insecure anyway. Jeff

Comment

2018-05-28T03:23:28+00:00

Rav, Community Manager

49,276 Points

Certainly understand where you're coming from on that Jeff.
We have some pretty major changes for Hosted planned to come later this year and one aspect of that is to address this process.

4 weeks ago

Rav, Community Manager

49,602 Points

Hi Retro,

There's a KB article on this particular message which contains a few causes and solutions -

Error: Your list of user names and passwords appears to have been tampered with, or has become damaged

Comment

3 days ago

Leanne

744 Points

I have just received this error to and am concerned. I tried to back up 4 times and it wont let me backup. I am scared to log out in case I can't get back in and am worried I have not up to date back up.

Comment

"It appears that your user name or passwords have been tampered with, you may have trouble logging in".

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