"It appears that your user name or passwords have been tampered with, you may have trouble logging in".

  • 3
  • Question
  • Updated 1 month ago
  • Answered
  • 3
On Friday this message popped up "It appears that your user name or passwords have been tampered with, you may have trouble logging in".   it made us uneasy so we changed all our passwords. have had no issues logging in..
does anyone know why this would have happened?
Photo of Retro Rack Global

Retro Rack Global

  • 214 Points 100 badge 2x thumb
  • concerned

Posted 1 year ago

  • 3
1 year ago
Photo of Jeff Worme

Jeff Worme

  • 192 Points 100 badge 2x thumb
Don't know what the warning is haven't seen that before but what does annoy me is that when you reset your password they send your new password in an email in clear unprotected, not encrypted text. So insecure that it is not funny. Have asked them to change this but to no avail. So your new password is very insecure anyway.  Jeff
2018-05-28T03:23:28+00:00
Photo of Rav

Rav, Community Manager

  • 85,098 Points 50k badge 2x thumb
Certainly understand where you're coming from on that Jeff.
We have some pretty major changes for Hosted planned to come later this year and one aspect of that is to address this process.
1 year ago
Photo of Rav

Rav, Community Manager

  • 89,244 Points 50k badge 2x thumb
Hi Retro,

There's a KB article on this particular message which contains a few causes and solutions -

Error: Your list of user names and passwords appears to have been tampered with, or has become damaged
1 year ago
Photo of Leanne

Leanne

  • 1,216 Points 1k badge 2x thumb
I have just received this error to and am concerned. I tried to back up 4 times and it wont let me backup. I am scared to log out in case I can't get back in and am worried I have  not up to date back up.
5 months ago
Photo of John McGrath

John McGrath

  • 64 Points
I too have this issue. Just came up this morning. I have verified my data and it is OK, but when i try to backup the file, it fails.

I would like some assurance that my data is safe.

Rav, the link to the previous KB article does not apply to Hosted files.
4 months ago
Photo of Dianne

Dianne

  • 192 Points 100 badge 2x thumb
I have this problem too.  I had the message one day last week too.  When I try to do a backup it comes up with a message Reckon Accounts was unable to backup company file.

Is anything being done to fix this problem?

1 month ago
Photo of Data Rec

Data Rec, Employee

  • 7,826 Points 5k badge 2x thumb
Have the user who is the Admin user follow the guide below.

https://community.reckon.com/reckon/topics/data-recovery-refresh-credentials-if-encountering-warning-your-list-of-user-names-and-passwords-appear-to-have-been-tampered-with

Regards,

Data Recovery Team
  • 3

Powered by Get Satisfaction