We have come across this issue recently where we try to email invoices and this error pops up instead of our email client. We are running Windows 10 Pro 64bit, our email client is Outlook 2016 and we are using Reckon Premiere Edition 2017. We have set Outlook to be our default email program in Windows and are running both Reckon accounts and Outlook as Administrator. Any help would be appreciated.
Glad it worked Lachlan
Its very unusual that problems occur with Outlook open and not with Outlook closed - usually the experience is the other way around.
It suggests that there is an issue with the Windows profile being used on that PC. Create a new profile (with admin privileges) and log in with it and does the problem still occur?
As a result of some discussions with our developers and IT, they have a request........
"Can I get a copy of the latest version of Accounts and a test database? I'll see if there's anything obvious we should be looking at. One question unanswered in that thread is which version of Office is being run.
Could you please have users experiencing the problem provide:
1. Windows version (Start > Run > winver > OK)
2. Office version (open Outlook > File > Account > About Outlook)
We thank you for your patience and appreciate
your further assistance. Please send information to email@example.com.
thanks & regards,John.
Perhaps will help solve for others....
New computer Windows 10 Pro
MS Office Home & Business 2013
Reckon Accounts 2018 (Desktop Product)
The new computer had MS Office 365 pre-installed at factory, but not activated
MS Office 2013 was installed and activated
BUT - When trying to send email from RA the error occurred
Even though Office 365 had not been activated, the computer was still trying to use Outlook (part of Office 365), instead of Outlook 2013
In this case the fix was to un-install the pre-installed Office 365. Look in Programs for things like Office 365, Office Apps etc.
RA then correctly sent emails using Outlook 2013
From Windows 7 / Reckon 2008 onwards to Windows 10 / Reckon 2018
Several things could be causing this issue.
So I have put together a check-list of possible issues
NOTE: I have NEVER had to use "Run as Administrator"
Here are issues I have discovered over the years
Any of these could be causing the issue:
Windows Operating System - MUST be Professional version. Standard or "Home" editions have issues with Reckon Products
Windows User account should be an administrator (maybe not critical ?, but I would recommend)
Microsoft Office Products - Only ONE MS Office installation on the computer.
Remove old versions or pre-installed versions of Office.
Also remove other email programs eg Thunderbird, Windows Mail etc
(Using Windows 10 as example. Same settings in Windows 7 / 8 but screens are different):
Make sure Outlook is the default email program
And here. Make sure Outlook is default for all file types it can handle
In Reckon - Check this setting in Preferences:
"Display each email before sending"
This will force Outlook to open the email for editing etc before sending
Have Outlook and Reckon open at the same time. I have seen issues when Reckon tries to send email, but Outlook is not open
Hope that helps somebody...........