"Please contact the tax office" - Single Touch Payroll

Rav
Rav Administrator, Reckon Staff Posts: 15,305 Community Manager Community Manager
edited July 2018 in Reckon Accounts (Desktop)
Hi everyone,

If you've just submitted your STP file and receive an error message advising to "Please contact the tax office", the most common reason for that is because your Software ID from GovConnect STP has not been registered with the ATO.

Check out our Single Touch Payroll AUSkey and Software ID FAQ page for full info how to register your Software ID.

Click this guide for info on locating the Software ID in Reckon GovConnect STP - 
Where is my Software ID for GovConnect Single Touch Payroll (STP)?



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Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,305 Community Manager Community Manager
    edited July 2018
    Merging to existing thread Please reference the new conversation here: Software ID


    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,305 Community Manager Community Manager
    edited July 2018
     


    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.