"Select forms to send" is empty

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  • Updated 4 weeks ago
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When we attempt to email payslips or payment summaries, we get stuck at the "Select Forms To Send" screen, the lists are empty.
We have been previously emailing both fine until upgrading from Reckon Accounts Premier 2017 to Reckon Accounts Premier 2018. We have a single computer running the program locally, windows 10. We have tried disabling windows defender, running as administrator, and opening and closing the File > Send Forms windows over and over. None of which have worked.
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tom offermann

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Posted 4 weeks ago

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John Graetz

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Hi Tom.  Have you made a search on this forum for people with similar problems?  There have been quite a few posts.

Please refer to the following link for something in which I had an involvement yesterday.  There are steps to follow.  Please also refer to near the end of the chain, where you will find my comments based on my similar experience.  You may find this helps you get to the end result a lot quicker.

https://community.reckon.com/reckon/topics/single-touch-payroll-payslips

John L G