"The installation Key Code you entered is invalid.".

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  • Updated 1 month ago
Hi everybody, How are you all doing ?

I need a help here with installation of my new purchased-ReckonAccounts PREMIER (a leaflet card without CD available).  After I followed the installation guide (disable anti virus, close all files, etc) when I entered installation Key Code correctly, it would not install and it showed a comment as follows: "....The installation Key Code you entered  is invalid....please check your product material so and so......".

Please help and advise.

Thank you 
Abdu.
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Abdu

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Posted 2 months ago

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Kevin Russell, Accredited Partner

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Abdu log in to the members area and check the IKC
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Abdu

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Kevin, thank you......

members area ?  you mean this site : https://members.reckon.com/Login.aspx
this requires another ID and PIN number ? 
Should I create/register new ID and PIN ?
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Kevin Russell, Accredited Partner

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You need to use your existing customer number and PIN. You don't create this. It's created by Reckon. If this is a new install then the customer number will be created when you register the software. I think you need to ring customer service. Where did you buy this software?
(Edited)
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Abdu

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Hi Kevin, thank you.

I did call the customer services, and emailed them, but until now haven't got any responses. Yes, this is a new installation. I bought the software from OfficeWorks store in Melbourne. 

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Abdu

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Thank you Kevin, Rav and Ifti.....The Reckon comes alive now. ....

I need a hint on how to put account numbers into the system ?

Also, how to set up a system password lo lock the Reckon from unauthorized access  ?
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Kevin Russell, Accredited Partner

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Send me an email kevin@zappy.com.au
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Abdu

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Kevin, I did send you an email......
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Abdu

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I made a budget, I was not done, but I saved it. 

A question:

How can I update/resume/complete this budget ?  

Thanks....
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Kevin Russell, Accredited Partner

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Did you even look at the help files?