"There was a problem signing you in. An unexpected error occurred. This has been logged for investigation"

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  • Updated 1 month ago
HELP!!! I tried to submit the STP to ATO, but I couldn't log in to App. "There was a problem signing you in. An unexpected error occurred. This has been logged for investigation".  Would anyone please help??
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Liu Ye

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Posted 2 months ago

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Rav, Community Manager

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Hi Liu,
Have you been able to login and use the free STP previously without issue before this occasion?

What is the ABN you've registered to the STP app?
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Liu Ye

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yes, I do use a free STP app and had no issues before this occasion. I also checked with my sister today, because she uses the same free STP app too. Unfortunately, she tried and also has the same issue today. 

(Edited)
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Liu Ye

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Do you have an email or mobile number that I can contact with you? I don't want post our business ABN in the public portal. Thank you for your understanding. 
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Liu Ye

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Hi Rav, I think the issue has been solved. I re-tried and I can log in now. Thank you very much for your time. 
what was the solution?