"unhandled error occured within core services ".: error message on STP phone app.

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  • Updated 1 month ago

I'm using STP phone app (1 staff). "unhandled error occurred within core services:.  ATO advised me by phone they did NOT receive this pay run.  Do I simply delete that run and re enter my data and submit again?
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Posted 1 month ago

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Rav, Community Manager

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Hi Sue,
This message means there was an issue with the ATO's SBR2 service which handles STP transmissions at the time of your submission.

I'd recommending sending the pay event through again as normal.