"what if my account doesn't appear in the above list"

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  • Updated 4 years ago
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For some reason i all of a sudden after years of importing my bank statements (QB premier Edition i cannot find my bank account, and when i try to use the "what if my account doesn't appear in the above list" nothing comes up either.......-)
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J9

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Posted 5 years ago

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Mirko, Alum

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Hi J9, are you trying to import a bank statement now, or are you trying to sign up for bank data? cheers, Mirko.
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J9

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Hi trying to import a bank statement, I usually have to import bank statement file and then web connect file but for some reason the cheque account that I import it too has gone missing :(


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vinia, Employee

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Hello J9,

Thank you for using the Reckon Community.

have you already checked if the Cheque account is still set up as online. Please double check.

1. Click the List menu > Chart of Accounts

2. Right click the "cheque account" and edit account

3. click the "Online Bank Details" tab

4. Make sure that "Online Account Access" is still ticked

5. If not please do tick it back - if its then it may have been corrupted.

-

Run the Verify and Rebuild to the File

1. Click the File Menu> utilities > verify/rebuild data files

-

If the same please try the work around below:

NOTE: it is IMPORTANT that you create a backup before following the steps below:


Workaround

Create a new Bank Account and merge the old one into the new account. 

1.    Rename this bank account:

        a.    Lists > Chart of Accounts

        b.    right click your bank account and select Edit Account;

        c.    Change the name by adding OLD to the name > Save & Close.

2.    Create a new Bank Account:

        a.    Lists > Chart of Accounts > Account > New;

        b.    Enter the original name > Save & Close.

3.    Rename the changed account back to the original name (eg: remove OLD):

        a.    Lists > Chart of Accounts;

        b.    right click your old bank account and select Edit Account;

        c.    Change name to the name of the new account > Save & Close;

        d.    Click Yes to the Merge message;

        e.    Your Chart of Accounts will show only one bank account. 

4.    Check the Online Banking centre and see your bank account in the dropdown list.

Hope the Above steps helps and fix the problem.

Kind Regards,

Vinia

 


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J9

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That is awesome except when I try to tick the online account access it tells me 'this account has downloaded transactions that have not been added to the register.  To do this go to Online banking centre, select your financial institution from the drop-down list and click the view button, but I cannot get it to work :(
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vinia, Employee

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Hi J9,

Can you try to open the Online Banking Centre, does it open? if it does - is there a file import sitting in the "From Bank" section?

If there is,

1. click View

2. check the transactions if they you are done matching it. then click DONE

3. then back to "From Bank" click delete

-

other way:

1. Click the File menu of the program

2. Utilities - Import - Web connect files

3. The window that hold QBO file should open

4. and in the same window - delete what you will see for the QBO

5. then try the import again.

Hope this helps.

Kind Regards,

Vinia

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J9

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Thanks but..... there was not a file import from the bank and I have done the other way but still have the warning message about this account has downloaded messages etc.... :(
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Carrie

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Hi Guys,  did you manage to resolve this?  It appears I have the exact same problem.  Any help would be appreciated.
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vinia, Employee

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Hello Carrie,

If the condition below did not happen to your file - this is much likely because the account became corrupt.

1. No two bank account that has the same BSB, account number in the account information. As the program reads it as the same. so it will hide the other one.

2. Before the number one happens and you imported a transactions in the bank - you will get the message " there is a transaction imported to this account........."

3. When I was talking to a customer that has the similar case - we change the account number and BSB to a dummy numbers and set the two accounts and enabled it on line.

4. If you can email me with your phone number, then i can ring you so we can best discuss it. My email: vinia.laguda@reckon.com.au

5. Please do not forget to give your customer id so i can record everything. thank you. 

Kind Regards,
Vinia 
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vinia, Employee

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Hello,

STEPS THAT RESOLVED this issue.


WHAT IF MY BANK ACCOUNTS IS NOT IN THE LIST OR GETTING SOME TRANSACTIONS HAS BEEN DOWNLOADED USING THE BANKING ONLINE FEATURE.

Error: although there are no transactions uploaded:

NOTE: it is important that you create a backup before following the steps below:

WORK AROUND.

OPTION ONE: MERGE IT:

  1. Create a new bank account (name if different to the broken one)

  2. Rename the broken account the same to the new bank created

    You will get this message:

     3. Click YES

     4. Then set the online again.

NOTE: you may also get a warning saying the all reconciled transactions will be unreconciled – before clicking the YES

YOU WILL NEED TO RE-RECONCILE THEM AGAIN – THAT IS WHY BACKUP OF THE FILE BEFORE THESE STEPS IS REALLY IMPORTANT.  

If the broken account is a sub account of another bank – make the new account as the sub account of the original parent account.


OPTION 2:

If the above steps did not work:

  1. Upload a bank statement to the broken account – continue with the process.

  2. When the online banking centre open and there is a transaction showing in the FROM BANK window – delete it. If there is nothing showing – just close the banking online centre.

     3. Then click File>utilities>import>bank statement files

     4. When the import window open – click the “browse” button for “ Save Converted File as”


     5. This will open the converted QBO bank files – delete them all


      6. Open the Chart of accounts again and you should now be able to turn off the “Online account access” – without error

OTHER ISSUE:

If the customer encounters two bank accounts in the Chart of Accounts with the same bsb and account number. (CUSTOMER WHO PREFERS CREATING TWO BANK ACCOUNTS WITH THE SAME INFO)



This can only be allowed if the other account will be SAVINGS and the other is CHEQUING


OR make sure that the BSB and account number are different from each other in order for the program to show both of the bank account with online access

THIS IS JUST A WORK AROUND FOR CUSTOMER’S TO FOLLOW THIS MAY NOT OR MAY RESOLVED YOUR ISSUE.


Prepared by:

Vinia Laguda

Reckon Technical Support


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