11am Tuesday , System logs me out during reconcile process, can`t log back in ?????? Black screen. Full Internet connection.

  • 1
  • Problem
  • Updated 5 years ago
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members.

11am Tuesday morning New Zealand time, System logs me out during reconcile process, can`t log back in ?????? Black screen. Full Internet connection. Can this please solved. Total interruption from work.
Photo of Living Design

Living Design

  • 172 Points 100 badge 2x thumb

Posted 5 years ago

  • 1
Photo of John G

John G, Information Support Analyst

  • 27,510 Points 20k badge 2x thumb
Hi Living Design,
,
I'm sorry that you are still having problems.

Some users are still experiencing login issues this morning, and our phones are busy as well. 
Our IT is still working on restoring normal access.  

If you experience problems logging on, please review our notes in our Announcement post at:
https://community.reckon.com.au/reckon/topics/update_on_accounts_hosted_issues_11_august_2014
You can check this announcement post for status updates.

Due to the nature of the issue trying to access every 10 minutes or so is still the best strategy.  

I thank you for your patience.


regards,
John

This conversation is no longer open for comments or replies.