2 abns registered

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  • Updated 4 weeks ago
I used the wrong abn, I was able to get it rectified. I set it up again  with the right abn  but now I can't get into the correct abn.
I also got this email and when I rang the number  was told they couldn't help me.

Please advise if you have resolved your issue as I can see both the ABN’s registered on the Reckon mobile app.

 If you have any further queries please feel free to contact the Reckon One team on 1300 756 663.

 Kind Regards,

 Riddhi Sanghavi

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Darren

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Posted 1 month ago

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Rav, Community Manager

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Hi Darren,
I'm not quite following what's happened here so just to clarify. You've set up the app account and registered the correct ABN now but since then you're having trouble logging in? Is that correct?

If so, what is happening specifically when you attempt to login?

Also, what is the ABN you've registered to the app?
Is the email address you've used on the app the same email address registered to this Reckon Community account?
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Darren

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I initially used our company ABN 57117038589.  The actual ABN 12191682016 I should have used is this one. When I realised I was able to set up a with the right ABN and I registered it with ATO etc.

But now when I login on STP i go to the ABN 57117038589. I just need this record deleted I think.

yes the email is right.
(Edited)
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Rav, Community Manager

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Hi Darren,
I've had a look through a few things here and I think I've pieced together what's happened.
ABN: 57117038589 has been registered to the app under the 'correct' email address ie. the same one you've used for your Reckon Community account.
ABN: 12191682016 has also been registered to the app under an email address which to me looks incorrect or has a typo in it ie. it has an extra 'c' in the email address.

Ordinarily I'd be able to delete the erroneous accounts but the problem here is there have been submissions sent from both and when that's the case, I can't delete the ABN's or app account.

So where to from here.. the first thing i need to establish is for the incorrect ABN registration of 57117038589, were the submissions that were sent for it successful? Or did they come back with an Error and most importantly, did you register the Software ID for this registration with the ATO?
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Darren

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The incorrect ABN is 57117038589.
Yes the submissions
did work and yes it was registered with the ATO.
It was when i got my PAYG paper statement that i realised i used the wrong ABN.

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Rav, Community Manager

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Hi Darren,
Apologies for not getting back to you sooner on this.
Because there have been submissions sent to the ATO for the incorrect ABN (regardless if they were successful or not), I cannot delete it.

As I mentioned above, your correct ABN (12191682016) has already been registered to the app as well. Its under the exact same email address but misspelled with an extra c in the business domain in the email address.
There has also been a submission sent for this correct ABN from the app.

Because we can't delete the ABN's due to the submissions, essentially what we need to do is swap around your email addresses because you've created two app accounts, one with the correct email address but wrong ABN and one with an incorrect email address but the right ABN, so here's what you could do.

- Logout of the app

- Login here with the app account sign-in credentials that have been created when your correct ABN was registered ie. the 'incorrect' email address and whatever password was used. Then click on My Profile (top right corner) and change the email address for this account to a completely DIFFERENT email address (that you have access to).

- Logout of the Portal

- Login again here but this time with the app account sign in but this time with your correct email address & whatever password you used (which has been assigned to the incorrect ABN you've registered to the app). Click on My Profile again and change the email address to your CORRECT email address.

- Login to the app using your correct email address and you should now have access to your CORRECT ABN registration.

Give that a go and it should sort things out.
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Darren

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Can you please help with this issue or tell me who can?
It is urgent.
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Darren

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Has the error in the email been fixed. Please respond.
(Edited)