I also got this email and when I rang the number was told they couldn't help me.
Please advise if you have resolved your issue as I can see both the ABN’s registered on the Reckon mobile app.
If you have any further queries please feel free to contact the Reckon One team on 1300 756 663.
I'm not quite following what's happened here so just to clarify. You've set up the app account and registered the correct ABN now but since then you're having trouble logging in? Is that correct?
If so, what is happening specifically when you attempt to login?
Also, what is the ABN you've registered to the app?
Is the email address you've used on the app the same email address registered to this Reckon Community account?
I initially used our company ABN 57117038589. The actual ABN 12191682016 I should have used is this one. When I realised I was able to set up a with the right ABN and I registered it with ATO etc.
But now when I login on STP i go to the ABN 57117038589. I just need this record deleted I think.yes the email is right.
I've had a look through a few things here and I think I've pieced together what's happened.
ABN: 57117038589 has been registered to the app under the 'correct' email address ie. the same one you've used for your Reckon Community account.
ABN: 12191682016 has also been registered to the app under an email address which to me looks incorrect or has a typo in it ie. it has an extra 'c' in the email address.
Ordinarily I'd be able to delete the erroneous accounts but the problem here is there have been submissions sent from both and when that's the case, I can't delete the ABN's or app account.
So where to from here.. the first thing i need to establish is for the incorrect ABN registration of 57117038589, were the submissions that were sent for it successful? Or did they come back with an Error and most importantly, did you register the Software ID for this registration with the ATO?