2010-2011 PLUs company has closed need to access the data file, to access P & L report, it says access to company file has been lost

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I have a 2010-2011 PLUsversion, from a company that closed, I need to be able to access the data file, to access P & L report, it keeps saying access to the company file has been lost
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Maree

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Posted 1 month ago

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Kevin Russell, Accredited Partner

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Hmmm what is the exact message?
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Maree

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I have updated windows And it is co operating now, in the interim I Spoke to two quicken support companies... Are they bogus? One is
" Mac geeks "and they log into ur Computer thru remote access and the other told me that My ip address was unsecure a viruses was in my network and purchase their protection to fix issue.

Do I need to do anything to rectify the fact that they had access until i pulled the pin?
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Kevin Russell, Accredited Partner

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You have been scammed. These people do NOT represent Reckon. I am an accredited partner with Reckon. Have been for sixteen years. I would be extremely careful about connecting that computer to the internet.
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Maree

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Oh no, can u help me??? How do I Get rid of what they may have done Kevin?
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Kevin Russell, Accredited Partner

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I would get malwarebytes its free on download.com. Run it till it finishes. Thats a start

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