2017 accounts download

Phil Lampard
Phil Lampard Member Posts: 2
edited February 2020 in Reckon Accounts (Desktop)
Hi I, am using Reckon Accounts 2017, and I cant download it to my new laptop, the error code is 1920QBCF monitor service fail to start,
regards Phil  

Comments

  • Tanya Briggs
    Tanya Briggs Accredited Partner Posts: 75 Accredited Partner Accredited Partner
    edited February 2020
    If you search the error number on this community, a number of conversations will give you the solution.  Sorry to palm you off to a search instead of giving the exact solution, but I believe it is ticking specific boxes in your laptop's settings and I can't recall which ones.
  • Mario_10087432
    Mario_10087432 Alumni Posts: 55
    edited February 2020
    Hi Phil, 

    Error 1920 is related to not having the .NET framework 3.5 turned on. Please refer to our knowledge base article 5256 (https://kb.reckon.com.au/issue_view.asp?ID=5256) for instructions. 


  • Phil Lampard
    Phil Lampard Member Posts: 2
    edited February 2020
    Hi Mario thanks for your help, your solution did the job, thanks again, regards Phil