2017 Payment Summaries have random figures in RESC - Reckon One - Reportable Super
I can't isolate the amounts in a particular pay run? No reports elsewhere show employee contributions - only SGC
Also YTD entry doesn't appear to have been where the data has populated from.
I'm at a loss as to where to look now - something isn't right?
Thanks
Comments
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Hi Miranda,
Welcome to the Reckon Community.
RESC will contain amounts from the following super codes:
SS - Salary Sacrifice
EA - Employer Additional
CA - Amounts paid above the Agreement rate
SG - Amounts paid above 9.5%
SG - Amounts paid to employees earning less than $450 per month.
You can get super transaction reports via the Reports Centre > Payroll.
Hope this helps.
regards,
John.
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Hi John
I am having the same problem as Miranda. The superannuation reports you mention do not show the random amount I have appearing on the PAYG summary. I don't believe the employee information has changed over the year for the employee so am at a miss why this would appear on one employee and not the other.
Is there any way to change this so it does not appear. I don't want to have to redo the payruns for the year in hope that this fixes it.
Thanks
Lynda
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Hi Lynda I went through until I could narrow down which pay runs to delete super from :-( in my case it was amounts that had calculated over 9.5%. Even though they were correct! Such a pain and will be sending a product suggestion off for sure. Casual employees hadn't earned $450 per month in first pay run for the month but second pay run put them over hence higher than 9.5% calculating. I deleted the effected pay runs and just journaled the super back in . Very inconvenient - and I've only done one lot of payment summaries. Other clients with casual employees is prob not going to be as easy to narrow down without having to look back at ALL pay runs ! Good luck0
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And agree - there is no report that will show the random figures. But if you try and look at super per employee per pay period it might stand our? As I said mine were correct amounts per month but Reckon says more than 9.5% for that pay and the excess over the 9.5% was the random figure that showed on Pmt Summ.0
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*deleted super for the pay run not the entire pay run0
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Thanks Miranda. Will go through and try to correct these. Glad I looked at reconciling before d-day.0
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Hi Miranda & Lynda,
It's just come to my attention that the scenario you've highlighted in this thread has been identified as an issue currently affecting Payment Summaries in Reckon One. It affects pays before 12/6/2017.
Please DO NOT make any changes to attempt to fix this.
The Reckon One team will be applying a fix on behalf of all Reckon One customers this week. Making any changes prior to the fix being released may result in incorrect amounts after the fix has been deployed. Please undo any changes if they have already been made.
Sincere apologies for the inconvenience and confusion.
I'll keep you posted on the release of the fix.
Thanks
Ravℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.
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Thanks Rav I had to get those payment summaries out early so made the changes to get them right. I'll hold off on all my other ones and hope no issues. Miranda0
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Hi Rav
Has this fix been applied yet?
Thanks
Erin0 -
Hi Erin,
The team tried to push it through last night but unfortunately had to pull back as they uncovered a problem. It's been addressed & fixed and they'll try again overnight tonight. I'll let you know though
Cheers
Ravℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.
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Hi Erin,
I've just received word that the fix will not be proceeding tonight unfortunately. I will keep you posted with more info as soon as it comes to hand.
Apologies for the inconvenience
Rav?ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.
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Awesome - 16 employees with Incorrect RESC on a current job! Waiting for the fix here too0
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Hi Miranda,
This fix is now out, we did actually get it done last night!
Cheers
Simon1 -
I have just run our report and noticed that a coupe of our employees RESC is also out. By running a report and adding the RESC column I identified that 4 random payments throughout the year had a $0 RESC value that should not have been.
Is there some way I can go into these transactions and force them to recalculate to updated to correct RESC balance.
Thanks
Tammy0 -
Figured it out. I went into the ones that hadn't correctly generated. Unlocked net amount and deleted line item and entered again. When I saved it system had added in correct RESC.0
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Hello, just to follow on this thread, there is RESC amounts for a few of the employees which should be Nil. The RESC is appearing (I believe) because of manual override of the Super, however this was necessary as no super was calculated on Annual Leave taken (paid) - which are ordinary times earnings. Can anyone let me know another way to fix this other than doing a reversal of payruns?0
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