2018 2019 Payroll Premier Payslips Anomily

  • 2
  • Problem
  • Updated 1 day ago
Since upgrading 2018 2019 Payroll Premier my payslips are not recording pay rate ie. hours worked. They are showing allowances only. Total GP PAYG and Net figures are correct. How do I fix this??
Photo of Heidi Krasulak

Heidi Krasulak

  • 82 Points 75 badge 2x thumb

Posted 2 weeks ago

  • 2
Photo of Simone Gibson

Simone Gibson

  • 130 Points 100 badge 2x thumb

Same with my system.

Photo of Simone

Simone

  • 182 Points 100 badge 2x thumb
Same! How do we fix this?? 
Photo of Eastlakes FSS

Eastlakes FSS

  • 62 Points
I have the same issue as well as the YTD figures being carried over from 2017-2018. I've done a complete reinstall twice and still no success. Have sat on hold with Reckon for 3 hours today but haven't managed to get through. 
Photo of Simone

Simone

  • 182 Points 100 badge 2x thumb
Are there any answers to this issue yet???? 
Photo of John G

John G, Information Support Analyst

  • 26,630 Points 20k badge 2x thumb
Hello Simone,

It would appear that the first pay of this financial year (Date Paid1/7/18 and later) had a pay Ending Date of 30/6/18 and earlier.

This pay had to be deleted and redone in PP18/19 with a Pay Ending Date of 1/7/18.  Your second pay of 18/19 should correctly show the YTD for these two pays.  If it does not, close the Report and regenerate it.  

I'm sorry you were not able to get through to us earlier today.  I do not understand shy as our wait times are well below 30 minutes now.  


regards,
John