2018 2019 Payroll Premier Payslips Anomily

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Heidi Krasulak_9717399
Heidi Krasulak_9717399 Member Posts: 9 ✭
edited July 2019 in Payroll Premier
Since upgrading 2018 2019 Payroll Premier my payslips are not recording pay rate ie. hours worked. They are showing allowances only. Total GP PAYG and Net figures are correct. How do I fix this??

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  • Simone Gibson_9716410
    Simone Gibson_9716410 Member Posts: 5 ✭
    edited July 2018
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    Same with my system.

  • Simone_9171542
    Simone_9171542 Member Posts: 23 ✭
    edited July 2018
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    Same! How do we fix this?? 
  • Eastlakes FSS
    Eastlakes FSS Member Posts: 1 ✭
    edited July 2018
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    I have the same issue as well as the YTD figures being carried over from 2017-2018. I've done a complete reinstall twice and still no success. Have sat on hold with Reckon for 3 hours today but haven't managed to get through. 

  • Simone_9171542
    Simone_9171542 Member Posts: 23 ✭
    edited July 2018
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    Are there any answers to this issue yet???? 
  • John G
    John G Reckon Staff Posts: 1,570 Reckon Staff
    edited July 2018
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    Hello Simone,

    It would appear that the first pay of this financial year (Date Paid1/7/18 and later) had a pay Ending Date of 30/6/18 and earlier.

    This pay had to be deleted and redone in PP18/19 with a Pay Ending Date of 1/7/18.  Your second pay of 18/19 should correctly show the YTD for these two pays.  If it does not, close the Report and regenerate it.  

    I'm sorry you were not able to get through to us earlier today.  I do not understand shy as our wait times are well below 30 minutes now.  


    regards,
    John

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