Archived and Closed
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I've logged off, logged out, reset the browser default settings, uninstalled and re-installed Chrome all to no avail. IE works perfectly. Bizarre.
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- stupid for even posting this but I can't figure it out.
Posted 5 years ago
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Mirko, Alum
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RL is there anything else different from that users machine to yours? Can they log on with an alternate browser? Again, tech support might be the best action for one-to-one troubleshooting.
I'll escalate both your occurances to our IT & Development teams. ^Mirko
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Lance, We are still looking onto the PC that is having the issue. My tech is being a bit cautious thinking it is more of a Reckon issue than a PC issue. I will advise if my Tech has any better luck. As far as Reckon logging onto your account, this proves little as the issue is with the architecture of the PC and the browser being used.
Thanks for keeping us in mind.
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Lance,
We rolled back to an older version of chrome, we notice there was an update around the 16th. We then disabled the auto updates for chrome and tested the machine.
All is well in the little world now. It must have been the last chrome update.
Thanks for the help.
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If I'm really lucky it will progress to this, and that's it.

I'm not tech savvy but I believe the issue is with the latest update of Chrome. Any suggestions?
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I will attempt to develop a step by step process to get you back to an earlier version. This will take me some time to be sure.
I am not that technical either.
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IE has the upload and download icons, whereas Firefox, like Chrome, has the Clipboard icon also.

Whether that's significant I've no idea. That the icons work when the cursor runs over them in all 3 browsers is, again, something I've no idea about. I just know I can't access Hosted because Safari on my iPad has gone down too.
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Having spent quite some time on the phone already I am not keen to call Reckon again. I uninstalled and reinstalled Chrome, that made things worse. If anyone else is yet to call them could you please ask them to keep an eye on this thread.
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I just had a look at the "stuck on establishing connection to reckon hosted for Australia" conversation and a problem there seems to have righted itself. Hopefully all is good now.
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I'll check for updates. Thanks :-)
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Thank you so much.
Mirko, Alum
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"Never confuse success with luck".
Mirko, Alum
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Mirko, Alum
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I'll get through any news I have from developers as it comes!
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