ABN registered Reckon GovConnect, please help

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  • Updated 4 weeks ago
previous accountant has set it up and submitted with a log in, however, i do not know which email/log in he used. now i'm trying to link the ABN to my mail lilly.li@alcidion.com, it keeps saying ABN already registered. can you please help. ABN: 62 093 148 488
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Lilly Li

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Posted 2 months ago

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Judith Edwards

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I have the same problem. Can’t get past , ABN already registered. Spoke to ATO and said all is okey dokey
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Lilly Li

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Hi Judith, thank you! so i can call ATO to fix this directly? 
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Judith Edwards

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You can call the ATO they will sort out your registration but you may not be able to still submit . I still can’t get past the problem in Reckon when is says ‘ABN is already registered ‘ . Can’t get to speak to Reckon customer service so I may have to get my accountants to help me.
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Rav, Community Manager

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HI Lilly,
I've had a look at the ABN and yes its already been registered and there have been multiple STP pay events submitted.
I'm guessing there was no handover that took place from the previous accountant?

Also, the ATO will NOT and cannot fix this for you as its related to the Reckon Portal login which they have no access to.

We can look at transferring the STP registration from the current account to a new Reckon Portal account ie. one registered to you, however will require a signed declaration from the business owner on a business letterhead stating that the previous person has left the business and the ABN registration in GovConnect needs to be transferred. This declaration must be emailed from the same email domain (ie. abcxyz@abcxyz.com) that the Portal account was registered under.
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Rav, Community Manager

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Hi Lilly,
Sam is correct, what you need to do is click the 'Detail' link to view the most recent response from the ATO.
The status message will then update based on that response.
More info here - STP submission status messages in GovConnect

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Lilly Li

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Hi Rav, is there a way to run a report on total $ submitted to ATO for each employee, so we can check which one might be missing?
Thank you. 
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Lilly Li

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Hi Rav, all new submission is good now! But two files that submitted in Oct last year (12 Oct and 15 Oct) still showing pending, should i replace these as it's been a long time now since submitted?
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Rav, Community Manager

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No, there's no need to.
STP is reported on a YTD basis, so the next successful submission will already update the balances.
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Lilly Li

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ohhh, which means i do not need to lodge the previous fortnightly payroll file if the last one in June lodged successfully? Thank you. 
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Sam Ton

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Hi,
I am having the same issue where "ABN has already been registered, if you have one, please try a different GST branch" error.

I tried to call Support but no answer as well as email support but no answer for nearly a week.

Can you help please?

My ABN: 47 099 886 423
email:  ton.sam@gmail.com

Thanks in advance
Sam
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Rav, Community Manager

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Creating new post.

Please reference the new conversation here: ABN already registered