Accounts Hosted not working

  • 2
  • Problem
  • Updated 4 months ago
  • Not a Problem
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members.

Hi I am unable to access Accounts Hosted, the login page won't load. All other websites are working fine. Is there a problem with my computer or a larger problem with Reckon? Urgently need to access our account to do payroll.
Photo of Penny Grams

Penny Grams

  • 90 Points 75 badge 2x thumb
  • frustrated

Posted 4 months ago

  • 2
Penny

OKAY from Melbourne over Telstra Bigpond connection.   ould be a local DNS issue of an unexpected load at the instant in time you're trying to connect.  

Try again, is my only suggestion.




https://hosted.reckon.com.au/webconnect/RA.2017.AU.R2/accessnow/start.html

traceroute to hosted.reckon.com.au (52.65.93.53), 30 hops max, 60 byte packets 1  gw.lan (192.168.202.1)  0.322 ms  0.305 ms  0.344 ms
 2  172.18.210.19 (172.18.210.19)  22.160 ms  23.348 ms  25.004 ms
 3  172.18.68.157 (172.18.68.157)  26.727 ms 172.18.68.153 (172.18.68.153)  28.426 ms 172.18.68.157 (172.18.68.157)  29.444 ms
 4  bundle-ether4.win-edge901.melbourne.telstra.net (203.50.76.10)  31.206 ms  32.906 ms  34.817 ms
 5  bundle-ether11.win-core10.melbourne.telstra.net (203.50.11.107)  37.320 ms  39.490 ms  41.701 ms
 6  bundle-ether12.ken-core10.sydney.telstra.net (203.50.11.122)  54.061 ms  54.719 ms  55.972 ms
 7  bundle-ether1.ken-edge901.sydney.telstra.net (203.50.11.95)  56.424 ms  32.542 ms  33.197 ms
 8  ama1663225.lnk.telstra.net (165.228.50.190)  34.334 ms  36.053 ms  37.738 ms
 9  * * *
10  * * *
11  52.95.37.205 (52.95.37.205)  60.264 ms 52.95.37.207 (52.95.37.207)  55.434 ms 52.95.37.197 (52.95.37.197)  56.341 ms
12  52.95.36.97 (52.95.36.97)  55.431 ms 52.95.36.19 (52.95.36.19)  56.836 ms  57.792 ms
13  52.95.36.112 (52.95.36.112)  40.682 ms 52.95.36.50 (52.95.36.50)  41.556 ms 52.95.36.48 (52.95.36.48)  42.841 ms
14  52.95.36.105 (52.95.36.105)  37.862 ms 52.95.36.25 (52.95.36.25)  39.589 ms 52.95.36.57 (52.95.36.57)  40.165 ms
15  54.240.192.107 (54.240.192.107)  42.812 ms 54.240.192.255 (54.240.192.255)  42.894 ms 54.240.192.107 (54.240.192.107)  46.235 ms
16  * * *
17  * * *




Being a Saturday,  and being HOSTED,  there is no free support outside of 8:30AM to 7PM Mon-Fri.

Other Reckon Support options listed here:  http://www.alchester.com.au/reckon-support/


But try a fresh internet connection  (re-power your modem connection with a 10 minute gap)  in case the DNS between your site, through your internet provider,  is for any reason not seeing the Amazon Data Centre in Sydney where HOSTED s located.

Gary
Photo of Linda Putland

Linda Putland, Accredited Partner

  • 5,348 Points 5k badge 2x thumb
Just had a similar problem while in Brisbane airport - tried www.reckon.com - didnt work but https://hosted.reckon.com/RAHV2/ReckonAccountsLogon.aspx does work?
Photo of Rav

Rav, Community Manager

  • 57,814 Points 50k badge 2x thumb
Hi guys,
Just tested this out and was able to navigate to both www.reckon.com and the Hosted login ok.

Judy, are you able to access this page for Hosted login? https://hosted.reckon.com/RAHV2/ReckonAccountsLogon.aspx

Also, can I ask which internet providers you're using when running into trouble?
Photo of Judy Mitchell

Judy Mitchell

  • 232 Points 100 badge 2x thumb
Hi Rav. Thanks that link worked. Using Firefox.
Photo of Penny Grams

Penny Grams

  • 90 Points 75 badge 2x thumb
Hi Rav, thank you the link just worked for me also but only on Google Chrome (I usually use Safari).  My provider is Skymesh.
Photo of Leisa

Leisa

  • 60 Points
i am now having the same problem but unable to login to any of those above.  just says This site can’t be reached

hosted.reckon.com’s server IP address could not be found.

Photo of Nicole

Nicole

  • 60 Points
I have been having the same issue since Thursday. We are North West NSW. Internet provider is Activ8 and also using Safari browser on a Mac.
I could not get that link to work Rav on Safari or Google Chrome.

This conversation is no longer open for comments or replies.