Accounts Hosted not working

Penny Grams
Penny Grams Member Posts: 5
edited June 2020 in Accounts Hosted
Hi I am unable to access Accounts Hosted, the login page won't load. All other websites are working fine. Is there a problem with my computer or a larger problem with Reckon? Urgently need to access our account to do payroll.

Comments

  • gazza73
    gazza73 Accredited Partner Posts: 802 Accredited Partner Accredited Partner
    edited April 2018
    Penny

    OKAY from Melbourne over Telstra Bigpond connection.   ould be a local DNS issue of an unexpected load at the instant in time you're trying to connect.  

    Try again, is my only suggestion.




    https://hosted.reckon.com.au/webconnect/RA.2017.AU.R2/accessnow/start.html

    traceroute to hosted.reckon.com.au (52.65.93.53), 30 hops max, 60 byte packets 1  gw.lan (192.168.202.1)  0.322 ms  0.305 ms  0.344 ms
     2  172.18.210.19 (172.18.210.19)  22.160 ms  23.348 ms  25.004 ms
     3  172.18.68.157 (172.18.68.157)  26.727 ms 172.18.68.153 (172.18.68.153)  28.426 ms 172.18.68.157 (172.18.68.157)  29.444 ms
     4  bundle-ether4.win-edge901.melbourne.telstra.net (203.50.76.10)  31.206 ms  32.906 ms  34.817 ms
     5  bundle-ether11.win-core10.melbourne.telstra.net (203.50.11.107)  37.320 ms  39.490 ms  41.701 ms
     6  bundle-ether12.ken-core10.sydney.telstra.net (203.50.11.122)  54.061 ms  54.719 ms  55.972 ms
     7  bundle-ether1.ken-edge901.sydney.telstra.net (203.50.11.95)  56.424 ms  32.542 ms  33.197 ms
     8  ama1663225.lnk.telstra.net (165.228.50.190)  34.334 ms  36.053 ms  37.738 ms
     9  * * *
    10  * * *
    11  52.95.37.205 (52.95.37.205)  60.264 ms 52.95.37.207 (52.95.37.207)  55.434 ms 52.95.37.197 (52.95.37.197)  56.341 ms
    12  52.95.36.97 (52.95.36.97)  55.431 ms 52.95.36.19 (52.95.36.19)  56.836 ms  57.792 ms
    13  52.95.36.112 (52.95.36.112)  40.682 ms 52.95.36.50 (52.95.36.50)  41.556 ms 52.95.36.48 (52.95.36.48)  42.841 ms
    14  52.95.36.105 (52.95.36.105)  37.862 ms 52.95.36.25 (52.95.36.25)  39.589 ms 52.95.36.57 (52.95.36.57)  40.165 ms
    15  54.240.192.107 (54.240.192.107)  42.812 ms 54.240.192.255 (54.240.192.255)  42.894 ms 54.240.192.107 (54.240.192.107)  46.235 ms
    16  * * *
    17  * * *




    Being a Saturday,  and being HOSTED,  there is no free support outside of 8:30AM to 7PM Mon-Fri.

    Other Reckon Support options listed here:  http://www.alchester.com.au/reckon-support/


    But try a fresh internet connection  (re-power your modem connection with a 10 minute gap)  in case the DNS between your site, through your internet provider,  is for any reason not seeing the Amazon Data Centre in Sydney where HOSTED s located.

    Gary

  • Linda ABC
    Linda ABC Accredited Partner Posts: 1,131 Accredited Partner Accredited Partner
    edited June 2020
    Just had a similar problem while in Brisbane airport - tried www.reckon.com - didnt work but https://hosted.reckon.com/RAHV2/ReckonAccountsLogon.aspx does work?

  • gazza73
    gazza73 Accredited Partner Posts: 802 Accredited Partner Accredited Partner
    edited April 2018
    Hmmm same here.  Get's to the member website for reckon.com.au  but won't accept login credentials as an AP  or PP.

    Gaz
  • Judy Mitchell_8597128
    Judy Mitchell_8597128 Member Posts: 6
    edited April 2018
    Same in Dubbo NSWimage
  • Rav
    Rav Administrator, Reckon Staff Posts: 15,305 Community Manager Community Manager
    edited April 2018
    Hi guys,
    Just tested this out and was able to navigate to both www.reckon.com and the Hosted login ok.

    Judy, are you able to access this page for Hosted login? https://hosted.reckon.com/RAHV2/ReckonAccountsLogon.aspx

    Also, can I ask which internet providers you're using when running into trouble?


    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

  • Judy Mitchell_8597128
    Judy Mitchell_8597128 Member Posts: 6
    edited April 2018
    Hi Rav. Thanks that link worked. Using Firefox.
  • Penny Grams
    Penny Grams Member Posts: 5
    edited April 2018
    Hi Rav, thank you the link just worked for me also but only on Google Chrome (I usually use Safari).  My provider is Skymesh.
  • Leisa_9645457
    Leisa_9645457 Member Posts: 1
    edited April 2018
    i am now having the same problem but unable to login to any of those above.  just says This site can’t be reached

    hosted.reckon.com’s server IP address could not be found.

  • Nicole_9645579
    Nicole_9645579 Member Posts: 1
    edited April 2018
    I have been having the same issue since Thursday. We are North West NSW. Internet provider is Activ8 and also using Safari browser on a Mac.
    I could not get that link to work Rav on Safari or Google Chrome.
This discussion has been closed.