Archived and Closed
This conversation is no longer open for comments or replies and is no longer visible to community members.
I have just been kicked out of Accounts Hosted with error message saying site can't be reached. Is hosted down??????
-
2,288 Points
Posted 5 months ago
Rav, Community Manager
-
69,096 Points
-
124 Points
Rav, Community Manager
-
69,096 Points
Hi all,
Can you please attempt to login now and confirm if you're able to access Hosted services normally?
Can you please attempt to login now and confirm if you're able to access Hosted services normally?
-
122 Points
I'm getting a message saying I'm already logged in. But when I go to control panel to log out remote users it says "user undefined".
-
140 Points
That didn't work for me either.
Rav, Community Manager
-
69,096 Points
Thanks for trying that guys. Clearly still some issues that are lingering. Hosted team are on it right now.
-
2,288 Points
Rav, this needs to be sorted. It's very frustrating. We are losing time due to this. Can;t afford for the software to be down and having issues like we are all having
-
266 Points
I have the same problem - right in the middle of processing wages.
-
124 Points
-
414 Points
-
194 Points
Me too!! Got booted out, then when I try to log back in it says I am already logged in. When I try to end remote session I get this error message:
Its payroll day so really need it fixed!
(Edited)
-
140 Points
System notifications
Some users are experiencing an issue when trying to launch Reckon Accounts Hosted. Our technicians are currently working on the issue as this is our top priority.Rav, Community Manager
-
69,096 Points
Hi all,
We're currently running some remedial action which hopefully resolves this in full in approximately 20 minutes. This is tentative at this stage and subject to change however I'll provide a further update on this as soon as possible.
Apologies for all the hassle this is causing everyone, thank you so much for your patience.
We're currently running some remedial action which hopefully resolves this in full in approximately 20 minutes. This is tentative at this stage and subject to change however I'll provide a further update on this as soon as possible.
Apologies for all the hassle this is causing everyone, thank you so much for your patience.
-
326 Points
I cant get back in as it wont log off all the remote sessions.
Rav, Community Manager
-
69,096 Points
Hi Alison,
What happens if you try to log off the user session in the Hosted control panel now? Are you still getting the same 'undefined' message?
What happens if you try to log off the user session in the Hosted control panel now? Are you still getting the same 'undefined' message?
-
124 Points
OK - I logged in to a different Company, then exited & logged in to the one I was trying to use & now have been able to log back in - anyone else having issues, try that
Rav, Community Manager
-
69,096 Points
Emma White -
Can you please try again in approximately 5 minutes and confirm if you're able to get in successfully after that.
Can you please try again in approximately 5 minutes and confirm if you're able to get in successfully after that.
-
326 Points
Rav - I am back in now
SR