ACCOUNTS HOSTED - SITE CAN'T BE REACHED

  • 5
  • Problem
  • Updated 8 months ago
  • Solved
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I have just been kicked out of Accounts Hosted with error message saying site can't be reached. Is hosted down??????
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JO-ANNE

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Posted 8 months ago

  • 5
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Rav, Community Manager

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Hi Jo-Anne,
We're currently looking into this at the moment. Hoping to have services back to normal in about 10 minutes.
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SR

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YES MY LOG IN SAYS UN-DEFINED USER?
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Leanne Eiffert

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I have the same issue 

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Alison Hamann

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Me too
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Rav, Community Manager

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Hi all,
Can you please attempt to login now and confirm if you're able to access Hosted services normally?
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Site Surveys

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I'm getting a message saying I'm already logged in. But when I go to control panel to log out remote users it says "user undefined".
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Melissa Fines

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That didn't work for me either. 
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Rav, Community Manager

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Thanks for trying that guys. Clearly still some issues that are lingering. Hosted team are on it right now. 
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JO-ANNE

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Rav, this needs to be sorted. It's very frustrating. We are losing time due to this. Can;t afford for the software to be down and having issues like we are all having
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Elise Yung

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I have the same problem - right in the middle of processing wages.
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Alison Hamann

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nope

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Carol

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This reply was created from a merged topic originally titled reckon.com unexpectedly closed the connection..

I've suddenly been kicked out of reckon. It's been working really well lately but this morning I've got this message:
hosted-connectv82.reckon.com unexpectedly closed the connection.
Is there something going on?
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Tamara White

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Me too!!  Got booted out, then when I try to log back in it says I am already logged in.  When I try to end remote session I get this error message:

Its payroll day so really need it fixed!
(Edited)
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Tinus van Vuuren

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System notifications

Some users are experiencing an issue when trying to launch Reckon Accounts Hosted. Our technicians are currently working on the issue as this is our top priority.

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Rav, Community Manager

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Hi all,
We're currently running some remedial action which hopefully resolves this in full in approximately 20 minutes. This is tentative at this stage and subject to change however I'll provide a further update on this as soon as possible.

Apologies for all the hassle this is causing everyone, thank you so much for your patience.
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Emma White

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I cant get back in as it wont log off all the remote sessions.  
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Rav, Community Manager

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Hi Alison,
What happens if you try to log off the user session in the Hosted control panel now? Are you still getting the same 'undefined' message? 
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Alison Hamann

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OK - I logged in to a different Company, then exited & logged in to the one I was trying to use & now have been able to log back in - anyone else having issues, try that
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Rav, Community Manager

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Emma White -
Can you please try again in approximately 5 minutes and confirm if you're able to get in successfully after that.
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Emma White

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Rav - I am back in now 

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