Accounts Hosted Statements

  • 2
  • Question
  • Updated 5 months ago
Is there any way to stop the memo note on an invoice carrying through to the  description on the customers statement?
Photo of Shelley

Shelley

  • 504 Points 500 badge 2x thumb

Posted 1 year ago

  • 2
Photo of Kylie W

Kylie W

  • 100 Points 100 badge 2x thumb
Hello Shelley,

Yes there is a way to stop the crap posting across into the memo field.
I had the same problem!
What program are you posting from?
Photo of Shelley

Shelley

  • 504 Points 500 badge 2x thumb
Accounts hosted
Photo of Shauna

Shauna

  • 96 Points 75 badge 2x thumb
Hello,
I have the same problem with my statements on Hosted.
Some of my statements are 6 pages long as they include way too much detail from the invoice. 

Very irritating. Anyone figured out a fix for this?

Photo of Kerri

Kerri, Accredited Partner

  • 470 Points 250 badge 2x thumb
Do you have "Show tax invoice item details on statements" ticked when producing your statements? If so un tick.
Photo of Shauna

Shauna

  • 96 Points 75 badge 2x thumb
Hello Kerri,
I tried un ticking the box but it doesn't seem to change anything. The only box i have checked is 'Print due date on transactions' 
Photo of Kerri

Kerri, Accredited Partner

  • 470 Points 250 badge 2x thumb
Screen print or email statement to info@kwikbizsolutions.com.au and I will have a look.
Photo of Kerri

Kerri, Accredited Partner

  • 470 Points 250 badge 2x thumb
Also tell me what version you are using. Do you change your date range?
(Edited)
Photo of Shelley

Shelley

  • 504 Points 500 badge 2x thumb
Hi Kerri  I have sent you a screen shot and a statement 
Did this get resolved?  I am having the same problem.

Photo of Shauna

Shauna

  • 96 Points 75 badge 2x thumb
Hello, The only way i have figured out to get around this is to go into each invoice and delete all the text that is in the 'Memo' field at the bottom.
Our invoices are generated by imported data from AroFlo. I am pretty sure that it is the importing that causes the text to appear in the 'Memo' field.
Havent had any dramas from deleting the text so far. It can be a tedious process though. Especially if you have a lot of invoices on the statement.