Is there any way to stop the memo note on an invoice carrying through to the description on the customers statement?
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574 Points
Posted 2 years ago
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100 Points
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96 Points
Hello,
I have the same problem with my statements on Hosted.
Some of my statements are 6 pages long as they include way too much detail from the invoice.
Very irritating. Anyone figured out a fix for this?
I have the same problem with my statements on Hosted.
Some of my statements are 6 pages long as they include way too much detail from the invoice.
Very irritating. Anyone figured out a fix for this?
Kerri, Accredited Partner
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566 Points
Do you have "Show tax invoice item details on statements" ticked when producing your statements? If so un tick.
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96 Points
Hello Kerri,
I tried un ticking the box but it doesn't seem to change anything. The only box i have checked is 'Print due date on transactions'
I tried un ticking the box but it doesn't seem to change anything. The only box i have checked is 'Print due date on transactions'
Kerri, Accredited Partner
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566 Points
Screen print or email statement to info@kwikbizsolutions.com.au and I will have a look.
Kerri, Accredited Partner
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566 Points
Also tell me what version you are using. Do you change your date range?
(Edited)
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574 Points
Hi Kerri I have sent you a screen shot and a statement
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90 Points
Did this get resolved? I am having the same problem.
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96 Points
Hello, The only way i have figured out to get around this is to go into each invoice and delete all the text that is in the 'Memo' field at the bottom.
Our invoices are generated by imported data from AroFlo. I am pretty sure that it is the importing that causes the text to appear in the 'Memo' field.
Havent had any dramas from deleting the text so far. It can be a tedious process though. Especially if you have a lot of invoices on the statement.
Our invoices are generated by imported data from AroFlo. I am pretty sure that it is the importing that causes the text to appear in the 'Memo' field.
Havent had any dramas from deleting the text so far. It can be a tedious process though. Especially if you have a lot of invoices on the statement.
Shelley