Add payment not working from Reckon One Transactions Screen

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  • Updated 1 month ago
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Using Reckon One in Chrome 71.0.3578.98 in the Banking Screen under Reckon One Transactions, when I click on ‘Add payment’ it comes up with the following screen (see image).

In Firefox 65.0 it will do the same thing except if I first click on the down arrow next to ‘Add payment’, if I do this first it will bring up the correct add payment screen.

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Kate

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Posted 1 month ago

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Rav, Community Manager

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Hi Kate,
I just tested this out on Chrome and Firefox as well (same versions as you) and wasn't able to replicate the screen you're receiving.

Can you please try logging out of Reckon One and the Reckon Portal itself as well (sign out icon in the top right corner) and try again after a couple of minutes.

Also, does the screen render properly if you do a hard refresh using Ctrl & F5 commands?
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Kate

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Thanks Rav, I just tried as you suggested and the screens come up correctly now.