Adding payment issues

  • 1
  • Question
  • Updated 2 years ago
Reckon One Adding Payments
There appear to be some bugs with this module.
1. Selecting 'Hide Reconciled' doesn't hide them.
2. When selecting a date range such as 1/11/16 to 30/11/16, the default date that appears in the box is 31/10/16. Why????
3. Why are new payments or receipts entered in to the system are automatically reconciled? Surely a reconciliation should only happen when the amounts entered in Reckon One are compared with, and checked off, the same items in the bank statements?
Photo of Cornelis Wegman

Cornelis Wegman

  • 180 Points 100 badge 2x thumb

Posted 2 years ago

  • 1
Photo of Cornelis Wegman

Cornelis Wegman

  • 180 Points 100 badge 2x thumb
This reply was created from a merged topic originally titled Reckon One 'Add Payment'.

I am adding payments for December 2016. I have transactions from 1/12/2016 to 31/12/2016. My default payment entry date is 30/11/2016. Why?? I've nominated to work in December 2016?
Each time I enter a new payment, the default date returns to 30/11/2016. Why not default to the date of the previous payment? Or why not allow to use the '+' symbol on the keyboard to advance the date? Very sloppy programming and unnecessary time wasting for users.
Photo of John G

John G, Information Support Analyst

  • 27,280 Points 20k badge 2x thumb
Hi Cornelius

Welcome to the Reckon Community. 

To answer your questions,,,

1.  Not sure why your Hide Reconciled does not appear to be working.  Mine is functioning as expected.  If this has not rectified please call Technical Support.  

2.  After selecting your dates did you click Refresh - this will change the dates in the Reconciliation section to match.

3.  Imported transactions are set to reconciled as they have been matched to a bank record.  Please note that these reconciled tranactions will make up the total Reconciled transactions total in the Reconciliation section as they were reconciled after your last Reconciliation.  Enter your Bank Statement balance and reconcile the transactions not yet reconciled that appear on your Bank Statement until the Balance difference is reduced to 0.00.

When completing the Reconciliation you will be given the option to lock off the reconciled period and to print out a report.  You can also print a Reconciliation report from Reports Centre > Advisor > Bank Reconciliation,


Hope this helps.


regards,
John.
Photo of Cornelis Wegman

Cornelis Wegman

  • 180 Points 100 badge 2x thumb
3. I haven't imported any accounts from my bank statement.Therefore items should not reconcile automatically.
Photo of John G

John G, Information Support Analyst

  • 27,280 Points 20k badge 2x thumb
Thanks Cornelius,

Please call Technical Support and have a Rep work with you to resolve each of these issues.


regards,
John.