Adjustment note allocation

  • 1
  • Problem
  • Updated 4 days ago
Hi, I have a customer that had a credit note issued in 2016 for $4,108.50. This credit has now been applied to various invoices totalling $4,163.54. How is it possible to apply more than the original credit was for? I am on Reckon Account Premier Edition 2017

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Cassie

  • 70 Points

Posted 5 days ago

  • 1
Hi Cassie

Have a look at the History on the Credit Note to determine its allocation.  It may be that a payment was partially allocated against the remaining balance ?