Adjustment note allocation

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  • Updated 1 year ago
Hi, I have a customer that had a credit note issued in 2016 for $4,108.50. This credit has now been applied to various invoices totalling $4,163.54. How is it possible to apply more than the original credit was for? I am on Reckon Account Premier Edition 2017

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Posted 1 year ago

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Hi Cassie

Have a look at the History on the Credit Note to determine its allocation.  It may be that a payment was partially allocated against the remaining balance ?