Adjustment note layout

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  • Question
  • Updated 2 years ago
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  • (Edited)
I've been using Reckon for a year and have finally needed to send an adjustment note.  After sending the adjustment, I opened the attachment for a look and was greeted with this rubbish:

When I paid seven hundred dollars for Reckon, I updated the stock templates with my logos and assumed they would work.  I made absolutely no changes to the body of the templates, just the logos and address.

This is some A-grade amateur-hour stuff right here.... here I am looking like a total idiot in front of this customer.  This was a bad debt write-off and I was trying to show the customer that I had registered the debt with credit reporting agencies.... I had one chance and Reckon blew it for me.

My Reckon license is due on the 28th of April and I'm sure as shit not going to renew it if I can expect the same amateur rubbish I've been getting for the past 12 months.... Reckon - you've got 24 days to convince me that you actually care about your customers, or I'm out of here
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  • like I've been fisted by a corporation that doesn't give two shits about its customers

Posted 2 years ago

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John G, Information Support Analyst

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Hello GoatyMcGoatBoat,

Is your Notification included as a text box on the Adjustment Note Layout and not properly positioned?

Or is a text included on a separate line in the Description column of the Adjustment Note itself?

Hope this helps.