After account payments made, a small balance is left owing by customer and cannot remove by any mean

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Rob_7321761
Rob_7321761 Member Posts: 2 ✭
edited February 2017 in Reckon Accounts (Desktop)
A customer makes a payment of the full amount owed and when processed, there is sometimes a small balance remaining eg 58 cents, $1.34.  NO matter what I do I cannot get rid of this amount.  Can someone help me, please?

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  • Sally McIntosh, Accredited Consultant
    Sally McIntosh, Accredited Consultant Accredited Partner Posts: 468 Accredited Partner Accredited Partner
    edited February 2017
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    Hi Rob,

    You will probably find that there is a negative line on that invoice?

    If so, if you remove it and either create an adjustment note for that amount or if you can reduce a different item by that dollar amount? (depending on your items of course, the adjustment note is definitely preferred).

    Please note Rob that this may also change your GST reported for that period.

    Kind regards,

    Sally McIntosh (sally@samsolutions.com.au)

  • Rob_7321761
    Rob_7321761 Member Posts: 2 ✭
    edited January 2015
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    Hi Sally.....many thanks, it worked and I have been able to adjust my figures.  Thank you.

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