After upgrading to H&B 2019 reckon won't find the data file, I must navigate to the QDF file upon st

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Jason Coope
Jason Coope Member Posts: 4 ✭
edited June 2019 in Personal Plus and Home & Business
After upgrading to Reckon Accounts H&B 2019 the software will not automatically find the data file upon startup. I have to navigate to the QDF file each startup. I cannot backup either, it goes through the process but no backup files exist upon completion. 

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  • GerryWinter
    GerryWinter Accredited Partner Posts: 1,227 Personal Range Expert Personal Range Expert
    edited June 2019
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    Give me a call and i will see what i can do.
    Gerry 0418907140

    Gerry id 6376

    Gerhard Winter

    Ph. +61 0418907140

    Reckon Store Next Door

    "Always at your Service"

    Email: gwinter0808@gmail.com

  • Jason Coope
    Jason Coope Member Posts: 4 ✭
    edited June 2019
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    Hi Gerry, just trying something else (thinking the file name might be too long with all the breadcrumbs) so moving a copy to the desktop to see if it finds that. If I dont have any joy I will call. When is it to late to call?
  • GerryWinter
    GerryWinter Accredited Partner Posts: 1,227 Personal Range Expert Personal Range Expert
    edited June 2019
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    Call me just about anytime and the file name length has always been an issue.

    Gerry id 6376

    Gerhard Winter

    Ph. +61 0418907140

    Reckon Store Next Door

    "Always at your Service"

    Email: gwinter0808@gmail.com

  • Jason Coope
    Jason Coope Member Posts: 4 ✭
    edited June 2019
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    The file name is now not very long but it was located within a folder which was within a folder etc, which seemed to be the issue.
  • Jason Coope
    Jason Coope Member Posts: 4 ✭
    edited June 2019
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    From Libraries - Documents - Finances - Reckon Working Files - Reckon QDF files

    The folder 'Reckon working Files is now located directly in 'Documents' and the first issue seems to have been resolved.

    The remaining issue I have is that I cant seem to create a backup. When I try I get a warning ' There is a file with the same name in the backup directory or disk'. 'Do you want to overwrite it'? To which I click OK. Any thoughts?

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