All data missing. Get error "No subscriptions shared with you"

  • 1
  • Question
  • Updated 2 years ago
After logging into Reckon One, all my data is gone and I am getting the "Get started now, first 30 days free" page.  If I click on "Shared with me" (for Reckon One Subscriptions), I get the "No subscriptions shared with you" error message.  

I haven't used my account for some time (prior to the May 2017 major release).  I understand that this was an issue for others back in May.  Could you please apply the same fix to my account.
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Celia Whitton

  • 70 Points

Posted 2 years ago

  • 1
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Rav, Community Manager

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Hi there Celia,

Can I just confirm, are you using your pre-existing Reckon One user name & password or did you create a new Reckon account using Google or Office365 options?