All email functionality stopped

  • 1
  • Problem
  • Updated 8 months ago
  • Solved
 All as working until 11.35am this morning. Since then no quotes, invoices or reports have reached intended. My email is working. How do we resolve fast?
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Lorraine

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Posted 8 months ago

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Rav, Community Manager

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Hi there Lorraine,

What troubleshooting have you tried so far?

Does the same issue occur after ending all active sessions within the Hosted control panel and then logging out before trying again?

Let me know how you get on :) 
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Lorraine

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I contacted the IT team in the afternoon. They resolved the issue at our end as missing invoices were found in our spam filter. Once found realised that this could be happening intermittently at client end. We made decision to send ALL outgoing email to ourselves first, and then re-send to intended.We will do this permanently from now as there is no alert to client's receiving or not receiving invoices, quotes, purchase orders etc. Time consuming but our only way around being able to "See" what we sent AND what we said.
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TONII

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We too are having the same issue Rav. 
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Jill Cunningham

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We are having the same issue, began last night and still no emails being sent or cc'd
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Rav, Community Manager

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Hi guys,
Just a brief update, this seems to be affecting a few users at the moment and we've got the team looking into it right now.

I'll come back to you with an update on progress as soon as possible.

Sincere apologies for the inconvenience this is causing.
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Rav, Community Manager

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Hi everyone,

I've just posted an update to this on our main thread here -

Email Issue - Reckon Accounts Hosted & Reckon One (11 October 2017)

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