Am using the STP app. ATO has declined Pay Runs

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  • Updated 4 weeks ago
Am using the STP app. Have registered my ID number with ATO who confirm they can "see" my ID associated with my ABN which is 42697228266. But my first pay run for 19/20 showed "Submitted to ATO" followed a few minutes later by "Declined by ATO". There is no other error message except to "Review and Adjust". I have repeated my first run five times over several days, shutting down and restarting between runs. They all show the same "Declined by ATO". The ATO people say they can see no sign of any pay runs from me. Why are my Pay Runs being declined by ATO?
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Richard

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Posted 1 month ago

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Rav, Community Manager

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Hi Richard,
I cant say that I've seen an error before which just says 'Declined by the ATO' and nothing else.
Is there an ATO receipt number listed against of these submissions that have returned an error?
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Richard

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Hello Rav, there is no Error receipt number. I have rung the ATO twice, got helpful responses, but whilst they can see my ID linked to my ABN, they can see no sign of me having attempted my first Pay Run.
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Richard

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Hi Rav, should I delete the app totally and start again? If so, should I ask the ATO to delete my current software ID first? Richard
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Claire

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I am having a similar problem. I have successfully submitted multiple pay runs but the last one for last financial year has been declined by ATO.

This is one of the reasons, but I can't figure out how to fix that because all I can do it submit an adjustment in the app.

"The element 'AddressDetailsPostal' in namespace http://www.sbr.gov.au/ato/payevnt' has invalid child element 'CountryC' in namespace 'http://www.sbr.gov.au/ato.payevnt'. List of possible elements expected: 'Line1T' in namespace 'http://www.sbr.gov.au/ato/payevnt'. Hint: while processing parent element [AddressDetailsPostal] child mandatory element [LineT1] was expected but not found."

I have spoken to the ATO who were similarly helpful, but ultimately came to the conclusion that it was a Reckon glitch.

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Rav, Community Manager

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Hi Claire,
This error message means that there are address details that are incomplete.

Can you please check the addresses for all your employees and ensure they are all completed, valid and don't contain any special characters. Also, be sure to check you have a valid address for you business in the 'Company' section of the app.
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Claire

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Hi Rav,

I have had successful pay runs before and after that one with the same details.

There is a forward slash in one of the addresses. I have updated it to remove that. What should I do next regarding that pay run?


Thanks,
Claire

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Rav, Community Manager

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The error means that it wouldn't have been submitted to the ATO. Was this particular submission marked as the final pay event for the year?
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Claire

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Yep, since it hasn't been submitted to the ATO I'm just wondering what my next step should be. Do I need to create a new pay run for that week, or do I submit an adjustment? If the latter, what details should I include?

It was marked as the final pay event for the year, yes :)

Thanks!
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Claire

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Hi Rav,

Just following up today. Should I create an all new pay run for that week and try to submit that? Would love to finish up everything for last financial year.

Cheers,
Claire
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Eric Murphy

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Error basically means it hasn't happened at all as far as the ATO is concerned because they haven't received anything. Send another new submission.
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Claire

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Hi Rav,

One last try to sort this out before moving to an alternative for my STP reporting. Could you please advise?

Cheers,
Claire