An error occurred submitting single touch payroll details to the API

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Sam_10121542
Sam_10121542 Member Posts: 5 ✭
edited July 2020 in Reckon One
Had this msg when I tried to send the payrun to GovConnect, can somebody please fix it?
ABN is 15618404890 and login email is sam@moranaccountants.com.au

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  • Rav
    Rav Administrator, Reckon Staff Posts: 15,389 Community Manager Community Manager
    edited July 2019
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    Hi Sam,
    This error is related to something in the data inside your Reckon One book not being quite right or possibly missing.
    At times it can be a very small detail that needs correction so may not be immediately obvious but I'd recommend working your way through the details in this Knowledgebase article -
    An error occurred submitting single touch payroll details to the API
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  • Dhanaraj Jain
    Dhanaraj Jain Member Posts: 2 ✭
    edited July 2020
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    Hi Sam,
    I am facing same issue please guide
  • LeungMed
    LeungMed Member Posts: 1 ✭
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    Been using STP for the past year, even did the EOFY STO without problem.

    Suddenly I am getting this 'error occurred submitting STP to the API'

    Called tech support 3 times, no clue

    Please advise

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