An error occurred submitting single touch payroll details to the API.

Jenny Kim
Jenny Kim Member Posts: 9
edited October 2019 in Reckon One
Hi all, when i try sending file to Govconnect STP, a message " An error occurred submitting single touch payroll details to the API" what does it mean? cant find any help on community, please help, thank you

ABN : 38 148 029 056
Login ID : info@nexusacc.com

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,305 Community Manager Community Manager
    edited October 2019
    Hi Jenny,

    I'd recommend checking the info in this Knowledgebase article and thoroughly review the data in the specified fields - 
    An error occurred submitting single touch payroll details to the API


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  • Jenny Kim
    Jenny Kim Member Posts: 9
    edited October 2019
    Hi Rav,

    I already checked the info in the article you mentioned.

    But the problem is not solved.

    Could you please review the info and fields that I entered.

    Thank you