An error occurred submitting single touch payroll details to the API.

  • 1
  • Problem
  • Updated 3 weeks ago
Hi all, when i try sending file to Govconnect STP, a message " An error occurred submitting single touch payroll details to the API" what does it mean? cant find any help on community, please help, thank you

ABN : 38 148 029 056
Login ID : info@nexusacc.com
Photo of Jenny Kim

Jenny Kim

  • 170 Points 100 badge 2x thumb

Posted 3 weeks ago

  • 1
Photo of Rav

Rav, Community Manager

  • 90,850 Points 50k badge 2x thumb
Hi Jenny,

I'd recommend checking the info in this Knowledgebase article and thoroughly review the data in the specified fields - 
An error occurred submitting single touch payroll details to the API
(Edited)
Photo of Jenny Kim

Jenny Kim

  • 170 Points 100 badge 2x thumb
Hi Rav,

I already checked the info in the article you mentioned.

But the problem is not solved.

Could you please review the info and fields that I entered.

Thank you