An error occurred submitting single touch payroll details to the API.

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  • Updated 4 weeks ago
I have made 10 pay runs this financial year. First 7 have gone through to ATO via STP and Govconnect but last 3 have not and I get error as in title.
I found an online  resource and followed all steps but still not sending. All pay runs appear on STP page but just will not send. Thanks for any suggestions
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Graeme Jackson

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Posted 1 month ago

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Rav, Community Manager

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Hi Graeme,
Were the steps you followed the ones listed here?
An error occurred submitting single touch payroll details to the API

If so and you're still having trouble, please give our technical support team a buzz and we'll take a closer look at your setup.
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Ha Nguyen

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I have probs too.  How Can I  fix it ? PLease advise ?

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Rav, Community Manager

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Hi Ha,
Did you take a look at the article I've linked to in my post directly above?

Follow the steps listed there and review the information in the fields specified to resolve.
(Edited)