An error occurred submitting single touch payroll details to the API

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  • Updated 2 months ago
Hi Rav,
I am facing a similar problem. I get the message - 'An error occurred submitting single touch payroll details to the API'
Can you help?
Sunil

Note: This conversation was created from a reply on: STP app. Pay runs being declinded.
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Sunil Khare

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Posted 2 months ago

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Rav, Community Manager

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Hi Sunil,
Just want to check, are you using the micro-business STP app OR are you using Reckon One with GovConnect for your STP submissions?
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Sunil Khare

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Hi Rav,

I am using Reckon One with GovConnect.
I don't know about 'micro-busines STP app'

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Rav, Community Manager

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Thanks Sunil,
In that case, check out the information in this Knowledgebase article for this error message and how to resolve it -
An error occurred submitting single touch payroll details to the API