Hi all, when i try sending file to Govconnect STP, a message " An error occurred submitting single touch payroll details to the API" what does it mean? cant find any help on community, please help, thank you
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122 Points
Posted 12 months ago
Rav, Community Manager
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81,170 Points
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122 Points
just tried, still the same error.
Rav, Community Manager
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80,888 Points
Thanks for getting back to me Tim and apologies for the hassle.
We've got the devs looking into this error as we speak. I'll keep you posted as soon as we've got it sorted.
We've got the devs looking into this error as we speak. I'll keep you posted as soon as we've got it sorted.
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670 Points
I have the same problem.
It worked yesterday.
It worked yesterday.
I am getting the same issue today
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122 Points
Mine successfully sent through one batch in afternoon, tried another batch at night but didnt work
Rav, Community Manager
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80,888 Points
Thanks for your reports guys, the devs are working on putting this right as we speak.
Rav, Community Manager
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80,888 Points
Hi guys,
This should now be resolved. Can you please give it a try and confirm
This should now be resolved. Can you please give it a try and confirm
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122 Points
It works now, thank you for quick response and help, cheers
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670 Points
Yep - fixed - thank you.
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160 Points
Please check the state field in the employee details in R1. It should be selected through the drop down and not entered manually. That fixed my issue
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160 Points
In some cases you may check the Company name if its different than your Gov connect subscription. Please check company and advisor info in Gov connect and check if it matches the company name in your Book under Settings->General->Book Settings. Both the company names in gov connect and R1 should be exactly the same (Cases matched too).
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380 Points
