Error: An error occurred submitting single touch payroll details to the API
Tim Chia
Member Posts: 5 ✭
Hi all, when i try sending file to Govconnect STP, a message " An error occurred submitting single touch payroll details to the API" what does it mean? cant find any help on community, please help, thank you
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Comments
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Hi Tim,
Can you please give it another try this morning and let me know if you still receive that error message?ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.
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just tried, still the same error.0
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Thanks for getting back to me Tim and apologies for the hassle.
We've got the devs looking into this error as we speak. I'll keep you posted as soon as we've got it sorted.ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.
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I have the same problem.
It worked yesterday.0 -
I am getting the same issue today0
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Mine successfully sent through one batch in afternoon, tried another batch at night but didnt work0
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It works now, thank you for quick response and help, cheers0
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Yep - fixed - thank you.0
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Please check the state field in the employee details in R1. It should be selected through the drop down and not entered manually. That fixed my issue
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In some cases you may check the Company name if its different than your Gov connect subscription. Please check company and advisor info in Gov connect and check if it matches the company name in your Book under Settings->General->Book Settings. Both the company names in gov connect and R1 should be exactly the same (Cases matched too).
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I just set up the STP system in Reckon One and am getting the "An error occurred submitting single touch payroll details to the API" message. Are there any other suggestions to correct this?
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