Android and keyboard

  • 1
  • Question
  • Updated 1 year ago
  • Answered
Using Samsung Galaxy Note 10.1 when l go to log in Screen for my company file can bring Keyboard up but no matter what l type nothing appears in password field .
Spoke to tech support this morning was told reckon only supports Android Vers 5.1
if this Is the case my tablet is useless to Me and therefor Reckon is useless to me as well as this is why l have it
Any suggestions gratefully accepted
Photo of Paul Le Maistre

Paul Le Maistre

  • 180 Points 100 badge 2x thumb

Posted 4 years ago

  • 1
Call me about this. Gary
Photo of Ifti

Ifti, Product Owner

  • 6,576 Points 5k badge 2x thumb
Hi Paul,

Thank you for your post.

We have noticed that on few Samsung devices, you will have to use the Google Keyboard (Link is for Google keyboard in Google Play) . Ensure that Google Keyboard is set as default keyboard input method before you login to Hosted and use that to enter your password.

I hope the above helps. Please let us know if you still have an issue.

Cheers,

Ifti
Paul

Another approach too, is a nice keyboard layout such as a FREE APP:  Swiftkey keyboard” .  Whilst this is targeted for smartphone on Android (and we've used it extensively for Reckon under Android v4.3),   it is worthy of consideration on a 10" device too.

Refer NOTE 1,  at:  http://www.alchester.com.au/reckon-installation-specifications-overview/

Gary Pope
m: 0408994799 
An Accredited Partner- Consultant (VIC. Aust)
http://www.alchester.com.au/reckon-ac...
"Working with Accountants/Bookkeepers PPs/APs, as an
independent IT Professional and retired FCPA Accountant"
Photo of Melissa Meeds

Melissa Meeds

  • 618 Points 500 badge 2x thumb
I have same issue right now :( downloaded google keyboard and still doesnt work aarrhh