Annual Leave on payslip different to accrual balance

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  • Updated 1 year ago
An employee had the correct annual leave accrual balance as at 30/6/15 on both payslip and employee file, then we noticed on 7/7/15 his balance on the payslip is different to accrual balance? Is this a glitch? What can I do to fix this? I have deleted his pay, changed accrual balance, mucked around with different balances/accrual rates, entered zero's, then when I enter the correct pay, on the processing screen it is correct, however when I print the payslip, the amount then reverts back to the incorrect amount, on both the processed pay and payslip, however is correct in the employee file.
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Deanne Watts

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  • frustrated

Posted 4 years ago

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MINYU

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I have the same questions, and contact reckon support team, they told me to verify the data and rebuild the data, however, same errors came up again. Contacted reckon support team again, no reply at all. Leave is correct in the employee file but incorrect on the payslip.
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Andrew

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Sounds like a 'bug'...... Best to log a support call with Reckon.
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Mustafa, Alum

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Hi Deanne,

Welcome to the Reckon Community and thank you for your question.

Can I please ask you to create a new payslip template and check out the payslip in Reckon Accounts 2015:  

Lists > Templates > Select Templates at the bottom left of the window > New > Pay slip > on the right - enter the template name as "Test".


“Let me know how it goes.”

Cheers
Mustafa

(Edited)
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amelia

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Hi Mustafa,

I too have the problem with annual leave balances displaying incorrectly on payslips. I have created a new test payslip as you suggested, however the issue has not resolved? Do you have further suggestions on how to fix the problem?

Amelia
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amelia

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Thanks Minyu.
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Mustafa, Alum

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Hey Amelia/Minyu,

If you are using Reckon Accounts 2015 and continue to have this issue, please give tech support a call and they will look into this matter for you.

Cheers
Mustafa
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Mark

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Hi Amelia & Minyu

I am having the same problem, did you ever get it resolved?


thanks Mark


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MINYU

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Hi Mark,

Reckon provide me with a solution:
Steps to rectify:

1.       Create a backup of your company file as the changes we make cannot be undone

2.       Export your employee list to IIF: File -> Utilities -> Lists to IIF Files -> Tick Employee List -> filename: employees.IIF

3.       Rename the existing employee to OldMark  (also do this with any other employee it may be affecting)

4.       Import this employee list back into the system: File -> Utilities -> Import -> IIF Files

o   This will create a new employee record for employees i.e. you will have both OldName and a new record for Mark

5.       Re-enter all paycheques for this financial year for Mark (and any other employees) into this new employee record.

6.       Delete the paycheques for this financial year in the old record, OldMark  (so they are not entered into the system twice)

7.       Make the old record, OldMark inactive: Right Click -> Make Employee Inactive

8.       Continue using the new record for Mark from now on. If you wish to view a paycheque from previous financial years you can view from the record for OldMark.

Hope this can help you,
Minyu
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Deanne Watts

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Did this work for you Minyu?
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Mark

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Hi Minyu, thanks for the quick reply. 

Unfortunately in my case there is a minor discrepancy with almost 20 employees so will be rather time consuming to do the above.

Do you know if the "Hours Accrued per Pay" figure is changed on the Employee Card for an employee, if this actually changes on the payslip for the next pay run?

thanks

Mark  

 

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Andrew

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The general view here is the "Hours Accrued per Pay" figure is the way to correct 'mistakes' in the sick/holiday/lsl figures from incorrect calculations.

Not sure what MINYU issue was they had been trying to fix, maybe it was something slightly differently?
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MINYU

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HI Mark,

I tried to change the "Hours Accrued per pay" figure on employee card, but Reckon won't update it. So the annual leave on the payslip still incorrect, even the hour has changed. 
Cheers
Minyu
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Mark

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Hi

I have fixed this error without backing up the file.  Note I only use the payroll in Reckon, not any of the journal entries so am not aware what effect this has done to that.

I checked/changed the Hours Available balances so they were correct on the Leave Details tab, clicked "OK" then clicked on "Raises & Promotions"

A Save box appears 'The data has changed. Do you wish to save it?'  Click "Yes"

'Employee Organiser' screen appears, click on "Close"

On the next pay slip the available balance is the same as the above plus, naturally, that weeks accrual amount.

Hope this helps someone

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Kerry Sutherland

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Have just tried this and nothing happens when clicking on "raises and promotions" - anyone got any other suggestions please
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Maggie Reader

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I am having the same problems - any ideas.  Very concerning when the leave available on the payslip is showing different to the leave balances report and employee record
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Mark

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On the 2016 version the Save Box doesn't come up anymore BUT I think it does still 'fix' the balances, as per my previous comment?
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Maggie Reader

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I tried it and it had no effect ;-(  Any other ideas?
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Mark

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No, sorry i don't.
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Nicole Nicolle

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Hey all, Reckon have confirmed the problem is a glitch in the system and will be fixed with the new release. I've taken to emailing/writing the accurate hours on the employees payment slips for now so they have the correct information and once the new release comes through it should resolve from what I've been informed.
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Andrew

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But when is the question. As RA2017 has been released already, the 'next' bug fix release will be RA2018!
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Nicole Nicolle

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I'm glad you asked this as I had inadvertently deleted the latest release email so I'll install that over the weekend. From what I've been told it should have been resolved with this 2017 release so if that hasn't resolved it on your end it's not looking promising. Once I update my Quickbooks I'll check what the accruals state and will contact them again. Will advise once I have done this. 
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Mark

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Good work Nicole
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Nicole Nicolle

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Hi Andrew and Mark. I've installed latest version and surprise surprise there is no resolution, I'm contacting Recon again to query this as I am not happy Jan!! Will advise once I've called. Have a great weekend.
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Rosie Darroch

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Any updates on this, as I have a staff member retiring come 30 June and we will need to finalise his last pay including accrued A/L.  

I've tried all of the above and it's still not printing correctly on the payslip.  Fortunately I also run an excel spreadsheet to cross check and staff are happy to go by that, but this shouldn't be the case.
(Edited)
We have now had a few updates since the post saying it would be fixed in the next update and the issue is still not resolved.  It's not very helpful when trying to pay out and employee that is leaving.
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Jo Marshall

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Hi All. Wondering if this has been resolved. We have the same issue. The leave is correct in the employee set up, but the balance on payslips is incorrect.
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Deanne Watts

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I am still having this issue, it got worse this year after the update. There were 4 employees it affected. It appears to be exactly 38 hours that is missing from the payslip, is that what you found?
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Jo Marshall

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We are only missing one fortnights accruals - so it is 6.27 hour from every employees payslips.  Also does not appear on the leave accrual report, but if you go into EDIT employee and look at leave balance it is correct??

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Deanne Watts

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We have just done another Leave reconciliation and it appears that 1 employee's Annual Leave balance altered by 176 hours. I do not know how that can possibly be. Has anyone else had a discrepancy that large?
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Mereki

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This is just not good enough really.... so frustrating, I have wasted hours on this and only just found this thread.  Xero, here we come!
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Deanne Watts

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Too many hours wasted here too Mereki. I wonder if people using cloud based Reckon have had the same problem.
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Heather Eade

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Hi all,  I have just had this happen to me this week for 1 employee only,  mine was only personal leave, holiday was not affected.   Tried everything, ended up creating a new employee card (put #2 after his name)with the correct accrual hours, when I created the same weeks pay the same thing happened,  QB system was correct, payslip way out. then I forward dated the pay to the following week, and that payslip printed correct.  Tested his existing name card forward dating to see if I could continue to use but the same thing happened,  now I have 2 cards for 1 employee, but will continue to use #2 , at lease he has a correct payslip,  hope this helps someone.
Heather from Askwith Safe Company