Annual Leave on payslip different to accrual balance

An employee had the correct annual leave accrual balance as at 30/6/15 on both payslip and employee file, then we noticed on 7/7/15 his balance on the payslip is different to accrual balance? Is this a glitch? What can I do to fix this? I have deleted his pay, changed accrual balance, mucked around with different balances/accrual rates, entered zero's, then when I enter the correct pay, on the processing screen it is correct, however when I print the payslip, the amount then reverts back to the incorrect amount, on both the processed pay and payslip, however is correct in the employee file.

Deanne Watts

284 Points
frustrated

Posted 4 years ago

4 years ago

MINYU

130 Points

I have the same questions, and contact reckon support team, they told me to verify the data and rebuild the data, however, same errors came up again. Contacted reckon support team again, no reply at all. Leave is correct in the employee file but incorrect on the payslip.

Comment

1 person likes this

4 years ago

Andrew

22,222 Points

Sounds like a 'bug'...... Best to log a support call with Reckon.

Comment

4 years ago

Mustafa, Alum

1,178 Points

Hi Deanne,

Welcome to the Reckon Community and thank you for your question.

Can I please ask you to create a new payslip template and check out the payslip in Reckon Accounts 2015:

Lists > Templates > Select Templates at the bottom left of the window > New > Pay slip > on the right - enter the template name as "Test".

“Let me know how it goes.”

Cheers
Mustafa

(Edited)

Comment

1 person likes this

4 years ago

amelia

92 Points

Hi Mustafa,

I too have the problem with annual leave balances displaying incorrectly on payslips. I have created a new test payslip as you suggested, however the issue has not resolved? Do you have further suggestions on how to fix the problem?

Amelia

Comment

1 person likes this

2015-08-13T02:44:46+00:00

MINYU

130 Points

Hi Amelia,

I have tried the same thing and created a new test payslip, however the issue is remaining the same, I believe it's a bug with reckon's software.
Logged with reckon support team, nothing comes back so far.

Minyu

2015-08-13T03:30:51+00:00

amelia

92 Points

Thanks Minyu.

2015-08-14T01:00:59+00:00

Mustafa, Alum

1,178 Points

Hey Amelia/Minyu,

If you are using Reckon Accounts 2015 and continue to have this issue, please give tech support a call and they will look into this matter for you.

Cheers
Mustafa

2015-12-15T22:15:51+00:00

Mark

466 Points

Hi Amelia & Minyu

I am having the same problem, did you ever get it resolved?

thanks Mark

2015-12-15T22:33:23+00:00

MINYU

130 Points

Hi Mark,

Reckon provide me with a solution:
Steps to rectify:

1. Create a backup of your company file as the changes we make cannot be undone

2. Export your employee list to IIF: File -> Utilities -> Lists to IIF Files -> Tick Employee List -> filename: employees.IIF

3. Rename the existing employee to OldMark (also do this with any other employee it may be affecting)

4. Import this employee list back into the system: File -> Utilities -> Import -> IIF Files

o This will create a new employee record for employees i.e. you will have both OldName and a new record for Mark

5. Re-enter all paycheques for this financial year for Mark (and any other employees) into this new employee record.

6. Delete the paycheques for this financial year in the old record, OldMark (so they are not entered into the system twice)

7. Make the old record, OldMark inactive: Right Click -> Make Employee Inactive

8. Continue using the new record for Mark from now on. If you wish to view a paycheque from previous financial years you can view from the record for OldMark.

Hope this can help you,
Minyu

2017-10-18T08:53:22+00:00

Deanne Watts

284 Points

Did this work for you Minyu?

4 years ago

Mark

486 Points

Hi Minyu, thanks for the quick reply.

Unfortunately in my case there is a minor discrepancy with almost 20 employees so will be rather time consuming to do the above.

Do you know if the "Hours Accrued per Pay" figure is changed on the Employee Card for an employee, if this actually changes on the payslip for the next pay run?

thanks

Mark

Comment

2015-12-18T11:39:40+00:00

Andrew

22,222 Points

The general view here is the "Hours Accrued per Pay" figure is the way to correct 'mistakes' in the sick/holiday/lsl figures from incorrect calculations.

Not sure what MINYU issue was they had been trying to fix, maybe it was something slightly differently?

2015-12-20T22:10:36+00:00

MINYU

130 Points

HI Mark,

I tried to change the "Hours Accrued per pay" figure on employee card, but Reckon won't update it. So the annual leave on the payslip still incorrect, even the hour has changed.
Cheers
Minyu

2016-01-20T06:25:01+00:00

Mark

486 Points

I have fixed this error without backing up the file. Note I only use the payroll in Reckon, not any of the journal entries so am not aware what effect this has done to that.

I checked/changed the Hours Available balances so they were correct on the Leave Details tab, clicked "OK" then clicked on "Raises & Promotions"

A Save box appears 'The data has changed. Do you wish to save it?' Click "Yes"

'Employee Organiser' screen appears, click on "Close"

On the next pay slip the available balance is the same as the above plus, naturally, that weeks accrual amount.

Hope this helps someone

2017-01-16T04:11:08+00:00

Kerry Sutherland

86 Points

Have just tried this and nothing happens when clicking on "raises and promotions" - anyone got any other suggestions please