An employee had the correct annual leave accrual balance as at 30/6/15 on both payslip and employee file, then we noticed on 7/7/15 his balance on the payslip is different to accrual balance? Is this a glitch? What can I do to fix this? I have deleted his pay, changed accrual balance, mucked around with different balances/accrual rates, entered zero's, then when I enter the correct pay, on the processing screen it is correct, however when I print the payslip, the amount then reverts back to the incorrect amount, on both the processed pay and payslip, however is correct in the employee file.
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284 Points
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Posted 4 years ago
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130 Points
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22,202 Points
Mustafa, Alum
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1,158 Points
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92 Points
Hi Mustafa,
I too have the problem with annual leave balances displaying incorrectly on payslips. I have created a new test payslip as you suggested, however the issue has not resolved? Do you have further suggestions on how to fix the problem?
Amelia
I too have the problem with annual leave balances displaying incorrectly on payslips. I have created a new test payslip as you suggested, however the issue has not resolved? Do you have further suggestions on how to fix the problem?
Amelia
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130 Points
Hi Amelia,
I have tried the same thing and created a new test payslip, however the issue is remaining the same, I believe it's a bug with reckon's software.
Logged with reckon support team, nothing comes back so far.
Minyu
I have tried the same thing and created a new test payslip, however the issue is remaining the same, I believe it's a bug with reckon's software.
Logged with reckon support team, nothing comes back so far.
Minyu
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92 Points
Thanks Minyu.
Mustafa, Alum
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1,158 Points
Hey Amelia/Minyu,
If you are using Reckon Accounts 2015 and continue to have this issue, please give tech support a call and they will look into this matter for you.
Cheers
Mustafa
If you are using Reckon Accounts 2015 and continue to have this issue, please give tech support a call and they will look into this matter for you.
Cheers
Mustafa
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202 Points
Hi Amelia & Minyu
I am having the same problem, did you ever get it resolved?
thanks Mark
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130 Points
Hi Mark,
Reckon provide me with a solution:
Steps to rectify:
Minyu
Reckon provide me with a solution:
Steps to rectify:
1. Create a backup of your company file as the changes we make cannot be undone
2. Export your employee list to IIF: File -> Utilities -> Lists to IIF Files -> Tick Employee List -> filename: employees.IIF
3. Rename the existing employee to OldMark (also do this with any other employee it may be affecting)
4. Import this employee list back into the system: File -> Utilities -> Import -> IIF Files
o This will create a new employee record for employees i.e. you will have both OldName and a new record for Mark
5. Re-enter all paycheques for this financial year for Mark (and any other employees) into this new employee record.
6. Delete the paycheques for this financial year in the old record, OldMark (so they are not entered into the system twice)
7. Make the old record, OldMark inactive: Right Click -> Make Employee Inactive
8. Continue using the new record for Mark from now on. If you wish to view a paycheque from previous financial years you can view from the record for OldMark.
Hope this can help you,Minyu
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284 Points
Did this work for you Minyu?
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202 Points
Hi Minyu, thanks for the quick reply.
Unfortunately in my case there is a minor discrepancy with almost 20 employees so will be rather time consuming to do the above.
Do you know if the "Hours Accrued per Pay" figure is changed on the Employee Card for an employee, if this actually changes on the payslip for the next pay run?
thanks
Mark
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22,202 Points
The general view here is the "Hours Accrued per Pay" figure is the way to correct 'mistakes' in the sick/holiday/lsl figures from incorrect calculations.
Not sure what MINYU issue was they had been trying to fix, maybe it was something slightly differently?
Not sure what MINYU issue was they had been trying to fix, maybe it was something slightly differently?
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130 Points
HI Mark,
I tried to change the "Hours Accrued per pay" figure on employee card, but Reckon won't update it. So the annual leave on the payslip still incorrect, even the hour has changed.
Cheers
Minyu
I tried to change the "Hours Accrued per pay" figure on employee card, but Reckon won't update it. So the annual leave on the payslip still incorrect, even the hour has changed.
Cheers
Minyu
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202 Points
Hi
I have fixed this error without backing up the file. Note I only use the payroll in Reckon, not any of the journal entries so am not aware what effect this has done to that.
I checked/changed the Hours Available balances so they were correct on the Leave Details tab, clicked "OK" then clicked on "Raises & Promotions"
A Save box appears 'The data has changed. Do you wish to save it?' Click "Yes"
'Employee Organiser' screen appears, click on "Close"
On the next pay slip the available balance is the same as the above plus, naturally, that weeks accrual amount.
Hope this helps someone
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86 Points
Have just tried this and nothing happens when clicking on "raises and promotions" - anyone got any other suggestions please
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Hey all, Reckon have confirmed the problem is a glitch in the system and will be fixed with the new release. I've taken to emailing/writing the accurate hours on the employees payment slips for now so they have the correct information and once the new release comes through it should resolve from what I've been informed.
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22,202 Points
But when is the question. As RA2017 has been released already, the 'next' bug fix release will be RA2018!
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I'm glad you asked this as I had inadvertently deleted the latest release email so I'll install that over the weekend. From what I've been told it should have been resolved with this 2017 release so if that hasn't resolved it on your end it's not looking promising. Once I update my Quickbooks I'll check what the accruals state and will contact them again. Will advise once I have done this.
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