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284 Points
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Posted 4 years ago
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Mustafa, Alum
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1,178 Points
Welcome to the Reckon Community and thank you for your question.
Can I please ask you to create a new payslip template and check out the payslip in Reckon Accounts 2015:
Lists > Templates > Select Templates at the bottom left of the window > New > Pay slip > on the right - enter the template name as "Test".
“Let me know how it goes.”
Cheers
Mustafa
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92 Points
I too have the problem with annual leave balances displaying incorrectly on payslips. I have created a new test payslip as you suggested, however the issue has not resolved? Do you have further suggestions on how to fix the problem?
Amelia
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130 Points
I have tried the same thing and created a new test payslip, however the issue is remaining the same, I believe it's a bug with reckon's software.
Logged with reckon support team, nothing comes back so far.
Minyu
Mustafa, Alum
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1,178 Points
If you are using Reckon Accounts 2015 and continue to have this issue, please give tech support a call and they will look into this matter for you.
Cheers
Mustafa
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466 Points
Hi Amelia & Minyu
I am having the same problem, did you ever get it resolved?
thanks Mark
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130 Points
Reckon provide me with a solution:
Steps to rectify:
1. Create a backup of your company file as the changes we make cannot be undone
2. Export your employee list to IIF: File -> Utilities -> Lists to IIF Files -> Tick Employee List -> filename: employees.IIF
3. Rename the existing employee to OldMark (also do this with any other employee it may be affecting)
4. Import this employee list back into the system: File -> Utilities -> Import -> IIF Files
o This will create a new employee record for employees i.e. you will have both OldName and a new record for Mark
5. Re-enter all paycheques for this financial year for Mark (and any other employees) into this new employee record.
6. Delete the paycheques for this financial year in the old record, OldMark (so they are not entered into the system twice)
7. Make the old record, OldMark inactive: Right Click -> Make Employee Inactive
8. Continue using the new record for Mark from now on. If you wish to view a paycheque from previous financial years you can view from the record for OldMark.
Hope this can help you,Minyu
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496 Points
Hi Minyu, thanks for the quick reply.
Unfortunately in my case there is a minor discrepancy with almost 20 employees so will be rather time consuming to do the above.
Do you know if the "Hours Accrued per Pay" figure is changed on the Employee Card for an employee, if this actually changes on the payslip for the next pay run?
thanks
Mark
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22,222 Points
Not sure what MINYU issue was they had been trying to fix, maybe it was something slightly differently?
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130 Points
I tried to change the "Hours Accrued per pay" figure on employee card, but Reckon won't update it. So the annual leave on the payslip still incorrect, even the hour has changed.
Cheers
Minyu
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496 Points
Hi
I have fixed this error without backing up the file. Note I only use the payroll in Reckon, not any of the journal entries so am not aware what effect this has done to that.
I checked/changed the Hours Available balances so they were correct on the Leave Details tab, clicked "OK" then clicked on "Raises & Promotions"
A Save box appears 'The data has changed. Do you wish to save it?' Click "Yes"
'Employee Organiser' screen appears, click on "Close"
On the next pay slip the available balance is the same as the above plus, naturally, that weeks accrual amount.
Hope this helps someone
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I've tried all of the above and it's still not printing correctly on the payslip. Fortunately I also run an excel spreadsheet to cross check and staff are happy to go by that, but this shouldn't be the case.
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We are only missing one fortnights accruals - so it is 6.27 hour from every employees payslips. Also does not appear on the leave accrual report, but if you go into EDIT employee and look at leave balance it is correct??
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Heather from Askwith Safe Company