Every year I have to phone Reckon to request an invoice for our annual renewal. We do not have credit cards so are unable to renew in the control panel. I receive an email stating that it is coming due to which I reply requesting an invoice and each year get no response. I then have to phone, which is time consuming. Every other business we deal with sends us invoices, so why can't Reckon send an invoice with the reminder email or make an option in the control panel to print an invoice with the banking details for EFT or BPAY payments. I am sure we are not the only business with this issue and we shouldn't be tying up phone lines for such a simple request.