Archived and Closed
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When we decided to buy Reckon way back in year 2000, the year that GST came into play, the software was paid outright with the purchase.
Has anyone out there used Reckon without upgrading to the latest version and does anyone expereince their data file unusable (read-only) because of failure to renew their license?
We then paid annual technical support, and it was never an annual license fee. But of late, since 2015, the technical support was totally useless. With each product upgrade since then, we continually get error codes messages, such as -6000, -83 or -6176,0 etc and a few others. Each time I ring technical support, they were totally unhelpful claiming that because we have the data file installed on a network server drive such as a QNAP unit, they "Claim" this is not and never was supported. We have had the Reckon software installed on a network server drive since year 2000 and never had any issues nor any problems with Technical support provide support by the way we have installed the product. But since 2015 version, technical support cannot support it (more like they do not know how to support this) but still claim to want our technical support fees. Now with their latest threat for rendering data file read only is totally unacceptable.
Has anyone had the similar experiences?
If you need a new license number annually you can call Reckon for the number, however, we have not had to do this, we also have a 5 user license.
Reckon Accounts 2017 and POS 2017 are examples of this. The whats new change log is a laugh. Users stopped updating as nothing was changing, so Reckons answer is to lock them in now with annual subscriptions. Stop paying and your software stops working. It was a sneaky change that most users didn't even notice they moved from perpetual licences to subscription licences!
Bernie if you're already on an annual subscription, then you're screwed. It will default back to read only once the licence expires. If you are on a perpetual licence, then you'll be ok as long as you don't 'upgrade' to subscription licences.
Many people here run older versions of the software without issues, as you can see above by two Reckon 'partners' who don't even run the latest and greatest.
The pay scales might be the only major issue for you, but if you don't use payroll, then you'll be ok in that area.
I am eagerly awaiting the forthcoming
release of the product update - as stated in other emails, the lack of
enhancements to the mainstay products (i.e. server based) is to say the least disappointing.
We are seeing a strong local media campaign by Quickbooks which is targeting the small user base, larger corporations using products like premier/enterprise are being ignored by the application supplier whilst still reaping annual fees.
Yes, Reckon Accounts Premier switched to subscription only with the 2016 release. With this switch support has been folded into the subscription price, so Advantage membership is no longer available for Premier. Under the subscription model when it is not renewed the programme will revert to "Read Only " mode, so you will always be able to refer to your existing information. Pre 2016 versions will continue to run and they will require a licence refresh every 3 years.
We do not officially support installations on a NAS - as the programme needs to be installed on a root directory of a PC running a Windows operating system. You can still have the datafile on the NAS, but your network must be configured to a "peer-to-peer" type network rather than a "client-server" network. Reckon Accounts will need to access the datafile through an "Alternate Setup" mode. Call technical support for help here.
The NAS may be the source of your constant -6000,-83; -6176,0 errors and proper configuration may eliminate them. See our KBs on these errors: KB404 and KB3878 for other factors to consider to bring an improvement to performance.
If this is correct that RA is subscription only from 2016 onwards then I will seriously be considering other options. When and how did this happen? I don't recall being advised at all.
I am certainly not very happy about this news at all, understatement of the year.
Perhaps we give him the opportunity to make another contribution in light of the adverse comments on this public forum - not just on the emerging technologies ie cloud but also for their main stay products - details and not just mother hoods please
Given the pending 2017 release (ie tax scale changes) nice to hear if anything else is included – if not I take it these are dead end solutions in terms of enhancements
I am not happy aobut this, this is not formal notification or clear choice. We are DONE!!! OMG. I have just put friends onto the new program too. OMG.
How could Reckon do this to people? All trust has just gone out the door, 18 years DOWN THE DRAIN.
What are the comparable competitive alternative to this Reckon Premier?
Any suggestion from your experiences please?. I have been told MYOB is much better than Reckon. While Zero is cloud based and will be stuck with annual subscription. It is low cost if running single simple business. we are a medium,enterprise and Zero appears at present too low in features. It may suit the florist or coffee shop type business. Also if I had two or three business set up its each business per license in a subscription like Zero, these does not end up any cheaper than full box version license (perpetual). We seriously need to flee from the ransom grabbing Reckon.
Would gratefully appreciate other users recommendations, experiences and ideas.
I would not go beyond MYOB to other options as they are far too expensive for the needs of most small to medium buisnesses, unless they need something special on top of the standard programs.
What kind of buisness do you have, maybe others have some suggestions for you to change over.
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