Anyone else having massive problems with Reckon ??

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  • Updated 5 months ago
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It's taking forever to log in and the New Zealand file i cant even get into and it keeps shutting down mid transactions !
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Sophia Herbert

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Posted 5 months ago

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Rav, Community Manager

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Hi Sophia,
I haven't had any other reports around performance issues with Hosted NZ as yet. How long have you noticed this occurring for? Is your internet connection stable at the moment?

If you continue to have issues, I'd recommend logging off the active session you are connected to in the Hosted control panel before logging out and then trying again (if you haven't already).
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Sophia Herbert

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Every time i try and post a bill it shuts down and i have done the logging out.

 thanks 
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Rav, Community Manager

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Is this only occurring when you working on that particular bill? Are you getting any error messages prior to it shutting down? ie. unrecoverable error etc?

If the error occurs when you're trying to open a particular bill or invoice, it means that the entry has become corrupted.

The only way around this is to delete the entry from the register in the chart of accounts and enter it again (by doing it like this, you do not need to open the entry). See below instructions.

1. Go to your chart of accounts.
2. Right-click on the account that is associated with this entry ie. accounts payable or accounts receivable > click use register
3. Find this particular entry and take note of the details so you can enter it in again
4. Click on the entry once in the register (it should be highlighted with a black box around the transaction)
5. On your keyboard hold down ctrl + D together > it will prompt you if you are sure you want to delete this transaction > click yes
6. Enter the bill or invoice again