Anyone else having trouble logging in to Reckon One?

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  • Question
  • Updated 3 years ago
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ErinS

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Posted 3 years ago

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Rav, Community Manager

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Hi Elena,

Just tested myself and seemed to be ok. Can you let me know what is happening for you when you try?

Cheers
Rav
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Stephen Balson

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I'm having trouble with One as well. Click on the login button and nothing happens (after ID and PW entered).
I tave tried multiple times and the same thing most times. Twice it seemed to progress and "Please wait a moment" came up for a few seconds and then went back to the login screen.
Tried on safari and firefox and a mac
(Edited)
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Rav, Community Manager

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Hi Stephen,

Can I also get you to give our support team a call so we can grab your details and escalate your case as well.

Cheers
Rav
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Stephen Balson

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Thanks Rav,
Support fixed the issue and it was working again yesterday.
Today I'm having the same problem and have email support back again.
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ErinS

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Hi Rav

I click on login but it doesn't do anything
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ErinS

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Did you have any trouble logging in intially?
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Rob Campbell

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my system was running fine thru the payroll process, emailed the first two payslips without an issue hang when sending the third one frozen now for 30 minutes
everything else is working fine on our ISP
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Rob Campbell

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sorry we are on REckon Hosted
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Mark Kosir

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Why is it that Reckon accounts every month has issues with loggin in, I click on login but it doesn't do anything !!! Reckon shouldnt be charging so much money for the product that doent Deliver !!
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Rav, Community Manager

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Really sorry to hear that Mark,

If you are continuing to experience issues logging into Reckon One this morning can you please get in touch with our support team as soon as possible so we can look into this for you.

Thanks
Rav