Anyone else having trouble logging in to Reckon One?

  • 2
  • Question
  • Updated 3 years ago
Photo of ErinS

ErinS

  • 250 Points 250 badge 2x thumb

Posted 3 years ago

  • 2
Photo of Rav

Rav, Community Manager

  • 93,408 Points 50k badge 2x thumb
Hi Elena,

Just tested myself and seemed to be ok. Can you let me know what is happening for you when you try?

Cheers
Rav
Photo of Stephen Balson

Stephen Balson

  • 678 Points 500 badge 2x thumb
I'm having trouble with One as well. Click on the login button and nothing happens (after ID and PW entered).
I tave tried multiple times and the same thing most times. Twice it seemed to progress and "Please wait a moment" came up for a few seconds and then went back to the login screen.
Tried on safari and firefox and a mac
(Edited)
Photo of Rav

Rav, Community Manager

  • 93,408 Points 50k badge 2x thumb
Hi Stephen,

Can I also get you to give our support team a call so we can grab your details and escalate your case as well.

Cheers
Rav
Photo of Stephen Balson

Stephen Balson

  • 678 Points 500 badge 2x thumb
Thanks Rav,
Support fixed the issue and it was working again yesterday.
Today I'm having the same problem and have email support back again.
Photo of ErinS

ErinS

  • 250 Points 250 badge 2x thumb
Hi Rav

I click on login but it doesn't do anything
Photo of Rav

Rav, Community Manager

  • 93,408 Points 50k badge 2x thumb
Thanks for getting back to me Erin,

So it doesn't let you proceed from from the login page at all?

Which browser are you using when you encounter this?

Can you please try an alternative browser and let me know if you run into the same problem?

Cheers
Rav
Photo of ErinS

ErinS

  • 250 Points 250 badge 2x thumb
I have tried in chrome and internet explorer .. both won't let me past the log in screen
Photo of Rav

Rav, Community Manager

  • 93,408 Points 50k badge 2x thumb
Thanks for trying Erin and really sorry for the hassle!

Can you please give our Reckon One support team a call when you've got a moment so we can take a closer look into this with you.

https://www.reckon.com/au/contact-us/
Photo of ErinS

ErinS

  • 250 Points 250 badge 2x thumb
I will do so, thank you for you assistance Rav
Photo of Rav

Rav, Community Manager

  • 93,408 Points 50k badge 2x thumb
Hi again Erin,

Could you let us know which ISP you're using when you ran into this issue?

Cheers
Rav
Photo of ErinS

ErinS

  • 250 Points 250 badge 2x thumb
Our ISP is Telstra
Photo of Rob Campbell

Rob Campbell

  • 162 Points 100 badge 2x thumb
My session is frozen doing payroll - emailing payslips to employees
Photo of ErinS

ErinS

  • 250 Points 250 badge 2x thumb
Did you have any trouble logging in intially?
Photo of Rob Campbell

Rob Campbell

  • 162 Points 100 badge 2x thumb
my system was running fine thru the payroll process, emailed the first two payslips without an issue hang when sending the third one frozen now for 30 minutes
everything else is working fine on our ISP
Photo of Rob Campbell

Rob Campbell

  • 162 Points 100 badge 2x thumb
sorry we are on REckon Hosted
Photo of Mark Kosir

Mark Kosir

  • 112 Points 100 badge 2x thumb
Why is it that Reckon accounts every month has issues with loggin in, I click on login but it doesn't do anything !!! Reckon shouldnt be charging so much money for the product that doent Deliver !!
Photo of Rav

Rav, Community Manager

  • 93,408 Points 50k badge 2x thumb
Really sorry to hear that Mark,

If you are continuing to experience issues logging into Reckon One this morning can you please get in touch with our support team as soon as possible so we can look into this for you.

Thanks
Rav